Eyah Shanna F. Antonio

 Eyah Shanna Antonio Email:-Address: 88 Baltimore St, El Monte Verde de Cebu, Lamac, Consolacion, Cebu, Philippines 6001 Contact:- Objective To obtain a data entry or administrative task that will allow me to generate quality content with absolute correctness and accuracy for organizations / agencies. Experience LiveChat Operator Chat From Home United Kingdom August 2017 – Present Specialized in handling simple and complex administrative tasks. Processed data accurately, fast and secure through a Text-Chat platform. Sales & Billing Representative Telstra International Philippines Inc. Cebu, Philippines June 2015 – September 2017 Managed business customers' accounts in terms of simple to complex billing issues. Developed and maintain relationships with small-to-medium business owners. Uncovered detailed knowledge of the customers’ business practices and systems, and how these align to the customer’s long-term objectives and strategy. Generated leads by offering product & service based solutions. Billing Representative Teleperformance BPO Cebu, Philippines June 2014 – June 2015 Received and serviced incoming calls from Telstra Corporation Pty Ltd. customers (Australian Telecom) regarding their residential/consumer billing enquiries (home phone, mobile, and internet). Provided excellent customer satisfaction by giving customers complete and detailed information to their enquiries. Processed orders for Add New or Modify requests. Email Representative Eperformax Contact Centre & BPO Cebu, Philippines January 2014 – April 2014 Provided top notch customer service in a fast-paced environment helping to establish trust and build relationships between eBay and the community. Operated in a predominately live contact environment, responding to a variety of incoming customer emails. Have worked independently while doing what’s best for our customers. Developed conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible. Education Bachelor of Science in Business Administration double major in Marketing Management & Entrepreneurship University of San Carlos – Cebu Cebu, Philippines S.Y. 2008 – 2011 (Undergraduate) Volunteered and participated in extra-curricular activities and an active member of student organization, SYBEE - Society of Young Business Executives and Entrepreneurs. Attended numerous business seminars. Skills Microsoft Office (Word, Excel, PowerPoint), Customer Service, Account Management, Online Marketing, Time Management, Siebel, DOS Tools (Flexcab, AXIS, MICA), Email Handling, Blogging, Admin Tasks