Faisal Alvi

Faisal Alvi GSM: - Email:- PROFESSIONAL SUMMARY         11 years of extensive experience of working on different job roles with different organization. Currently working as System Engineer at Pakistan Petroleum Limited. Experience in installation and Management of Active directory using Microsoft server 2012 R2, 2008 R2, 2008, 2003 (maximum services) Expertise in installation and configuration of System Centre Configuration Manager/Service Manager 2012. Expertise in Service Desk Management and in Technical Support. Expertise in System Administration in Windows. McAfee Antivirus Administration. Inventory Management using Provance IT Service and IT Asset Management. Industries: Telecom, Warehouse, Textile, IT vendor, Oil & Gas Sector. Functional Areas: Team Work, Verbal and Presentation Skills, System Analysis and Design, Interpersonal Skills, Problem Solving Skills. PROFESSIONAL CERTIFICATIONS Certificate / Course Year Configuring and Deploying a System Centre Configuration Manager 2012 R2, Windows Server 2012 & Active directory.       Installing, configuring and administrating Microsoft Windows XP professional Managing and maintaining a Microsoft Windows Server 2003 Environment TS: Microsoft® System Center Operations Manager, Configuring TS: Microsoft® System Center Virtual Machine Manager, Configuring 2008 CCNA (Training) ITIL (Training) (70-270) (70-290) (70-400) (70-403) 2011 PROFESSIONAL EXPERIENCE Organization1: Pakistan Petroleum Limited 1st 0ct 2012 To Date System Centre Engineer Oil & Gas Company Responsible for the day-to-day administration of Microsoft System Center Configuration Manager (SCCM) 2012 in a large multi-site environment; The scope of SCCM is all encompassing, from client endpoints to servers and as it relates to OS & Application deployment, patching, reporting and backend maintenance. Tools & Technology System Centre Configuration Manager       Responsibilities Job Duration           Extensive experience installation and administration of SCCM-. Maintain SCCM 2012 infrastructure and environment consisting of 1000 clients including over 6 remote offices nationwide. Install and configure Server & Site Systems Roles. Deploy and Manage remote secondary Primary Site at Sui. Deploy and Manage System Center Endpoint Protection company-wide. Responsible for deployments of software, Windows updates and patches in Head Office and remote sites through SCCM on schedule basis. Deploy third party patches through Solarwinds with SCCM integration. Capture and deploy WindowsVista/7/8/8.1 images using OSD Feature. Creating software packages for WindowsVista/7/8/8.1 and targeting to specified collections. Ability to create custom collections, reports, packages and advertisements on IT requests.. In-depth knowledge of SCCM client installation, software distribution, remote control Managing and updating more than 6 Distribution points for software updates. Experience with generating SQL queries to extract data from the inventory database. Responsible to provide reports of assets including installed software’s and hardware. Develop process documentation/SOPs for updates and software deployments. Perform troubleshooting and remediation of desktop and deployment issues. 3 Years Project: SCCM 2012 Migration at Pakistan Petroleum Limited Tools & Technology System Centre Configuration Manager Project Summary Migration of System Centre Configuration Manager 2007 to 2012 R2 Migration project include:            Assignments Project Duration Installed and configure System Centre Configuration Manager 2012 R2 Deploy SCCM clients company-wide Device management Compliance and settings management Software Update Management Operating System Deployment Application Deployments Power management Asset intelligence Inventory Management & License Metering System Center Endpoint Protection 2 months Project: Microsoft Endpoint Protection Deployment at Pakistan Petroleum Limited Project Summary Configure SCEP Server & Deploy MS Endpoint Protection agent on 1000 nodes. SCEP Project include: Assignments      Project Duration Create an Endpoint Protection point site system role. Configure alerts for Endpoint Protection. Configure definition update sources for Endpoint Protection clients. Configure the default antimalware policy and create any custom antimalware policies. Configure custom client settings for Endpoint Protection. 1 Month System Centre Service Manager (SCSM)   Responsibilities          Perform administrative tasks from the Service Manager console, provide application support for the SCSM platform and create and maintain services and associated data. Review and update SCSM console security, apply patches, create SCSM console roles and reviews, and create and install custom Management Packs (MP) as needed. Develop reports and dashboards as approved by management Deploy workflows for common processes Grant permissions to allow responsible groups to manage resources and work queues Create and maintain Service Manager templates Create, modify and troubleshoot SCSM workflows Perform administrative tasks for the Provance Asset Management platform, provide application support for the platform and oversee the creation and maintenance of assets and associated data. Experience with ITIL Foundations, Incident Management, Problem Management, Change Management, Service Request Management Experience with Provance Asset Management integrated with SCSM 2012. Testing Service Manager 2016 in Testing environment now for upgrading purpose. Service Desk Engineer at Pakistan Petroleum Limited Responsibilities          Responsible to Manage and administrate WDM Server for Thin Clients Central Management. Thin client firmware upgradation through WDM Server. Provided complete IT infrastructure support initiatives onsite and for remote users. Provide support to all desktop Windows operating systems and business Software. Installed and serviced all workstations, wide format/network printers, network devices, and all peripherals as needed. Documenting troubleshooting and problem resolution steps. Providing IP & ISDN video conferencing support. Providing Citrix client end support regarding configuration & settings. Providing support in operational task of McAfee Antivirus to Workstations. Organization2: Takhzeen Logistics and company, Saudi Arabia System Administrator Warehouse and Supply chain company Feb 2012 To August 2012  Responsibilities       Job Duration Responsible for managing the information technology infrastructure and operation of a large Logistic company, including Dell PowerEdge servers, Dell GX workstations, Network printers and Microsoft software. Responsible for Active Directory server 2008 management, maintenance and administration. Responsible for management & updating Antivirus Server Avira End Point Security on daily basis. Responsible for File & Print Server administration and management. Assumed responsibility for backing up critical corporate data utilizing EaseUS Todo Backup Advanced Server 4.0. Monitor and troubleshot all corporate office end user support issues regarding hardware and software. Administration and updating Firewall WatchGuard’s web blocker server database on daily basis 6 months Organization3: Warid Telecom (Pvt.) Ltd, Pakistan August 2007 To Feb 2012 IT Support Engineer Telecom Company Responsibilities              Job Duration System Deployment and Maintenance Installation & troubleshooting of OS and different department related software. Managing IT-SD Team to support KCC, Business Centers, and MSC of Warid Telecom. Testing Software compatibility with new version OS like Vista and Win 7 and Google their solution. Making SOPs after new experiences on software. Installation and Configuration of TABS (Telecommunication, Administration and Billing Software) Installation of Network printer. Incident logging and tracking using Service desk application. Hardware Troubleshooting of Dell, IBM Systems. Software (System/Application) Installation and Troubleshooting Ensure proper setup for the terminals & Hubs, Patch Panel & Tag Blocks. Data backup and recovery. Configuration of Wireless Access points on local intranet 4 years 7 months Organization4: Global Exports (Pvt.) Ltd, Pakistan March 2005 To Sep 2006 System Administrator Textile Company Responsibilities           Job Duration Management & Administration of Active Directory. Managing SQL server for Textile related Application’s database. Managing ISA Server 2000 for Internet access on client machines. Hardware maintenance and upgradation of clients and server machines. Management of User’s System Backup using Acronis True Image. LAN maintenance and troubleshooting of 50 clients. Maintenance of deploying Client/Server Antivirus software like Symantec Avera. Permissions & NTFS Permissions. Applying Quota Entries. Management of file sharing server. administration of MDAEMON (E-Mail Server) Maintain Inventory for IT Assets. Applying Share 1 year 9 months ACADEMIC QUALIFICATIONS Degree Discipline University City/Country BS(CS) Computer Science Shah Abdul Latif University Khairpur/Pakistan TECHNICAL SKILLS Operating Systems Server (2012 R2\2008 R2\2008\2003) Client (windows 8.1\Windows7\windows XP) Services System Center Configuration Manager 2012, System Center Service Manager 2012 Active directory, DNS, DHCP, DFS, IIS, Print Server/Quota, Proxy, Microsoft Office Suite.