Faith Imoni

 Contact IMONI FAITH.A. Objective A successful track record of excellent communication, problem solving, team work and decision making as well as a remarkable customer service skill, enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of bookkeeping, telephone management, Microsoft office,and training in communication for development. Motivated to learn, grow and excel. Experience Communications Officer /Executive Assistant, Eurafric Energy Limited 02/2021-09/021 Responsibilities & Achievements Expanded national client list with development of customized communications strategies. Cultivated productive relationships with major businesses, securing profitable partnerships. Improved team efficiency via training in sales, marketing and promotions. Represented the Managing director and company in Genco meetings, bid opening e.t.c Acted as point of contact for inbound media related calls. Managed communications with external and internal stakeholders across entire incident lifecycle. Assisted in hiring and screening process. Updated calendar availability Managed email correspondence for the Managing director Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations. Developed and implemented short- and long-term communications strategies. Represented company at multiple public forums and conferences. Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels. Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness. Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies. Developed and promoted corporate brand, images and identity to media and public. WORK EXPERIENCE Bank teller, Access bank plc 07/2019 - 02/2020 Responsibilities & Achievements Acted as a supervisor in the absence of the assistant branch manager for four (4) months in supervising, authorizing cash and checks, loading the ATM, and clearing jams. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Turned in excess cash to maintain drawer security. Removed mutilated currency from circulation. Sold and cross-sold bank products to new and existing customers. Audited fellow teller currency to contribute to dual-control procedures. Counted and packaged currency and coins. Logged cashier's checks and other transactions to maintain accurate account records. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Reconciled cash drawer and resolved discrepancies. Accessed computerized financial information to answer questions related to specific accounts. Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities. Stocked supplies for customers and personal teller station. Processed customer transactions promptly, minimizing wait times. Identified sales opportunities and referred customers to branch partners in financial services. Pension collection officer, APT pension funds Administrator 04/2018 - 04/2019 Responsibilities & Achievements Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Drove operational improvements which resulted in savings and improved profit margins. Resolved problems, improved operations and provided exceptional service. Collaborated with bank custodians, employers, ministries and the national pension commission to achieve the best results.. Handled over 120 calls per day to address customer inquiries and concerns. Carried out day-day-day duties accurately and efficiently. Prepared a variety of different written communications, reports and documents to ensure smooth operations. Identified issues, analyzed information and provided solutions to problems. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Used critical thinking to break down problems, evaluate solutions and make decisions. Conducted research, gathered information from multiple sources and presented results. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked closely with the head of department to maintain optimum levels of communication to effectively and efficiently complete projects. Eliminated downtime and maximized revenue by providing top project quality control. Executive Assistant, Alliance in motion global/ La buena vida 10/2017 - 04/2018 Responsibilities & Achievements Prepared documents, reports and presentations for executives and board members using advanced software proficiencies. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president. Used QuickBooks to produce monthly invoices, reports and other deliverables. Screened calls and emails and initiated actions to respond or direct messages. Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability. Developed and maintained automated alert system for upcoming deadlines on incoming requests and events. Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services. Promoted team productivity by keeping supplies organized and well-stocked. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations. Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services. Worked with senior management to initiate new projects and assist in various processes. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams. Worked collaboratively with auditors throughout reviews, offering assistance and clerical support. Organized and coordinated conferences and monthly meetings. Created expense reports, budgets and filing systems. Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. Responded to emails and other correspondence to facilitate communication and enhance business processes. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Virtual/ personal assistant, Hotel Lucia 07/2014 - 04/2017 Responsibilities & Achievements Completed administrative tasks by performing business correspondence, transcription and data entry. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Conferred with customers by telephone, chat or email to provide information about services. Analyzed and compiled data to prepare comprehensive reports for management. Answered and screened calls and mails to provide information, schedule appointments and take detailed messages. Used Microsoft office to prepare various correspondence, reports and other written material. Authored clear and professional business documents. Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Established administrative work procedures to track staff's daily tasks. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Transferred and directed phone calls, guests and mail to correct staff members. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Answered, responded to and transferred phone calls on multi-line phone system. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Administrative Assistant, Patims Event enterprise 10/2011 - 11/2013 Responsibilities & Achievements Helped clients decide on choice of cakes, food and drinks to be served. Assisted clients in choice of colour, themes and venues. supplies and placed purchase orders to maintain adequate stock levels. Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable. Oversaw successful planning and execution of events, meetings, parties for groups of up to 500 attendees. Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Prepared reports to assist business leaders with key decision making and strategic operational planning. Maximized branding outreach by facilitating marketing initiatives. Increased revenue by developing key programs focused on promoting business. Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities. Maintained accurate, current and compliant financial records by monitoring and addressing variances. Managed agendas and calendars, boosting productivity and improving organizational initiatives. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies. Successfully juggled multiple events simultaneously to aid smooth execution. - Abuja, Nigeria SKILLS Microsoft office Interpersonal skills Telephone management Problem solving Multi-tasking BENUE STATE UNIVERSITY MAKURDI B.Sc Mass Communication - CERTIFICATION JULY - AUGUST 2021, USAID/PA-NPSP Women’s Leadership Development Course (Energy Sector) Power Africa Nigeria Power Sector Program MAY 2020, UNICEF: Communication For Development MAY 2020, DISASTER READY: Turning Conflict To Collaboration FEB-JUNE 2019, Nigerian Institute of Management(Chartered): Proficiency In Management (Graduate)