FAITH ANIGHORO
---Virtual Assistance || Customer Service Representative || Sales And Market
PROFESSIONAL SUMMARY
Motivated and enthusiastic professional with over 2 years of experience providing exceptional
support to Executives and organizations; With a solid foundation in customer service, virtual
assistance and sales. Possessing adept knowledge of digital marketing tools, including CRM
platforms like Trello, Hubspot, Microsoft 365, Google Suite, and Calendly.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and effective
communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
● Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Microsoft 365, Monday.com, Trello, HubSpot, zendesk, monday.com, Google
suite, etc.
● Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
● Ensures office equipment ran smoothly and properly and manages the applicable inventories,
orders/replace equipment, and supplies.
● Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
● Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Good knowledge of report writing, research, and recommending efficient and industry-related
findings.
● Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service
● Effectively managed contract, achieving customer's expectations.
● Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
● Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed supports; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
SALES & MARKETING
● Collaborates with sales team to implement as well as analyze sales and marketing initiatives
to drive revenue.
● Reach out to leads, increase and build a pipeline of prospective customers and manage
interface.
● Upsell customers through the recommendation of products that meet their specific needs
RESEARCH
● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching
clients' brands, industries, and markets very quickly and efficiently.
Business Growth
● Adept at expanding business, services, and product portfolios, while sourcing new business
frontiers and developing relationships.
● Has strong business acumen working with both start-up ventures and experienced businesses
to expand opportunities and boundaries and build profitably.
Leadership and Management
● Ability to influence, attract, build relationships, and retain talents; coach, develop and support
employees at all times, and professionally to yield a great team, facilitate teamwork, and
eventual success.
Communication
● Exceptional verbal and written communication skills, with the ability to articulate complex
ideas clearly and effectively
● Meticulous attention to detail and strong organizational skills, ensuring accurate and timely
completion of tasks
● Proven problem-solving abilities and adept at multitasking in fast-paced environmen. ts
WORK HISTORY
06/2023 to
07/2023
I. T Support
DIGITAL WITCH SUPPORT COMMUNITY
● Developed a strong foundation in remote work practices, troubleshooting technical issues, and
providing remote and On-site support.
● Proficient in utilizing CRM systems such as Trello, Hubspot, Microsoft 365, Google Suite, and
Calendly for efficient task management and collaboration
04/2021 to
05/2023
Waitress / Customer Service Representative
Fluid Lounge
10/2019 to
10/2020
Teacher(NYSC)
St. Stephen's School, Bayelsa State
EDUCATION
Accountancy (2014 to 2019)
Delta State Polytechnic - Delta State
TRAINING AND CERTIFICATIONS
Introduction To Google Calendar - LinkedIn Learning
● Google Calendar Setup
● Appointment Scheduling
● Email Management
Introduction To Technical Support - Cousera
● Customer Support Skills
● Time Management
● Troubleshooting
● Technical Support Soft Skills Technical Support Professionalism
Customer Service - Problem-solving & Troubleshooting - LinkedIn Learning
● Customer service
● Dealing with Angry Customers
● Customer Support Soft Skills
● Troubleshooting.
