Faith Uche Nkadi
CONTACT
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EDUCATION-
- Higher National Diploma
Business Administration
Yaba College of Technology
Lagos, Nigeria-
- Ordinary National Diploma
Business Administration
Yaba College of Technology
Lagos, Nigeria-
Senior Secondary Certificate
Examination (SSCE)
SUMMARY
Customer Support professional with over 3 years of experience,
with strong ability to respond to customer inquiries, excellent
communication skills through various channels, proffer solutions to
customer complaints, and exhibit positive, empathetic and
professional attitude towards customers at all times.
WORK EXPERIENCE
PROVIDENCE INVESTMENT AND PROPERTIES LTD
Customer Service Representative.
Lagos, Nigeria - Aug 2021 - March 2022 (Contract)
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SKILLS
Detail Oriented
Problem-solving
Excellent Communication
Customer-centric
Multitasking
Coordination
Prioritization
Adaptability
Organization
Team Player
Data Entry
Client Communication
Complaint Documentation
LANGUAGES
English, Fluent
Igbo, Native
CERTIFICATE
Customer Service Fundamentals
Coursera - Google
Virtual Assitant
ALX - Africa
Communicate with Clients through various channels
Acknowledgement of payments made and receipts
issuance.
Transactions Documentation/Data Entry
Respond to clients' inquiries timely.
Processing Orders and transactions to suit customers'
requests.
Open and Close tickets
Proffer solutions to clients’ complaints
Product/Service knowledge and walks client’s through the
process and ensures maximum satisfaction.
Clear/Proper Filling System
FIDELITY BANK PLC
Customer Service Representative.
Lagos, Nigeria - Dec 2018 - July 2021
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Answer inbound calls to assist customers with various
needs and questions.
Respond to customer inquiries, and complaints, and
provide insightful solutions.
Handle escalated callers to reach positive outcomes.
Navigate multiple systems to identify sources of the issue.
Communicated with customers through various channels
Product knowledge and ensured customer satisfaction
Documentation/Data Entry of customer interactions,
transactions, and complaints.
Processing orders and transactions according to customer
requests
Communicating and coordinating with colleagues.
Open and close accounts and process applications.
TEST INSPECTIONS AND ENGINEERING SERVICES LTD
Administrative Assistant
Lagos, Nigeria - Nov 2011 - June 2017
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Scheduling Appointments
Coordination
Creating and managing spreadsheet
Creating Slides/Presentations
Creating Correspondence
Email Management
Calendar Management
