Fazal Shaikh

Fazal Faiyaz Shaikh 24/3, Shaguftha Manzil, Near the Rly Stn, Next to St. John Convent School, Mumbra(Dist thane) Mumbai-400612 Mobile: - E-Mail:-DOB: 02 Sept 1987 Education June 2012 – Dec 2013 Master in Commerce from University of Mumbai Mumbai, India June 2009 T.Y.B.Com from University of Mumbai Mumbai, India May 2007 Trade Wings Institute of Management Diploma in Hotel Management Mumbai, India January 2000 Fountain Computer Education Diploma in Graphic, Animation & Web Designing. Mumbai, India Work Experience April 2020 - Present Sutherland Global Services. Sr. Technical Service Executive - Norton Security Products Thane, India Feb 2018 - March 2020 Grupo Noa International - Hotel Booking(USA) Team Leader, Customer Service & Sales Mumbai, India July 2016 – Nov 2017 Kempinski Al Othman Hotel* 5 Star (218 Rooms) Chief Concierge, Front Office Department Assisting the Guest during check in & check out process. Arranging Transportation request for pickup, drop & city tour. Taking care of guest airline ticket booking, purchasing, change & boarding passes. Responsible for the guest baggage in the concierge. Supporting the Concierge team in day-to-day operation Arranging Tour & Travel for the Guest. Assisting visitor for show round of the hotel, restaurants, rooms & suites etc Al Khobar, Saudi Arabia Feb 2015 – May 2016 Melia Doha Hotel (5 Star with 317 Rooms) Chief Concierge, Front Office Department Doha, Qatar June 2009 – Dec 2014 Makkah Clock Royal Tower (A Fairmont Hotel) 1050 Rooms Concierge Supervisor, Front Office Department Makkah, Saudi Arabia Dec 2006 – Jan 2009 Zenta Pvt Ltd Sr. CRA, Collection Department. Handling customer of Capital One Bank, USA Outbound Collection Process. Mumbai, India Achievements 2009 Pre –Opening task force team certificate from Raffles Makkah Palace (Saudi Arabia) 2010 Pre –Opening team in Makkah Clock Royal Tower - A Fairmont Hotel (Saudi Arabia) Skills Languages Good English, Hindi, Marathi, Urdu & some Arabic. Computer Microsoft Office, FIDELIO, Opera Hotel Management Software, Galileo, Graphics Software & Internet. Personal I am a reliable, trustworthy person. I work hard and learn quickly. I have good people skills and can communicate clearly. My hobbies include cooking, sketching, painting, reading graphic software books and foreign currency collection.