F E B I E
M A E
G A L A N G
VIRTUAL ASSISTANT
EXPERIENCE
Njoying.life
Print on Demand Store created in Shopify
ABOUT ME
I help business owners and
entrepreneurs reclaim their valuable
time by completing their most timeconsuming administrative,
organizational & technical tasks, so
they can focus more in growing their
business and spend more time with
family and friends.
SKILLS
Technical Savvy
Team Player
Organized and Detail Oriented
Fast Learner
Strong Communication Skills
Time Management
Customer Service Support
Problem solver
Software Proficient - I use Microsoft
Office, G Suite or Google Workspace,
Asana, Notion & Shopify
Searched for products that will be good for client's store &
customer will like.
Set up Shopify account. Created and configured the store
based on client's request
Product Listing
Configured store's settings - payments, shipping & delivery,
check out & discounts.
Professional Service Engineer
2020-Present
FEDSOFT Philippines (subsidiary of FCS Computer System)
Carry out FCS software installation, configuration and
troubleshooting.
Record all problems or errors that were encountered,
including their resolution, where appropriate.
Conduct User Acceptance Test and User Training as per
FCS Project Methodology.
Assists Global helpdesk operations as and when required.
Global Support Manager
Responsible for the day-to-day operation of the helpdesk
team ensuring 24/7 support is provided to clients.
Responsible for implementing improved processes or
operational policies.
Monitor efficient working of support team and ensure an
optimal level of operational productivity in all processes.
Prepares periodical reports/statistical report as required.
Shift Leader
CONTACT
e-Mail address-Skype: febie.galang
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Responsible and accountable for Technical Support
Engineers (TSEs), tickets, inquiries and complaints.
Supervises, trains, mentors and guides TSEs or any other
personnel who require to be trained on FCS products.
Ensures all tickets are logged and updated in a call logging
system with sufficient detail and timelines for smooth followup, case handover or closure.
