Federico Pieve

PERSONAL INFORMATION Full Name Phone Number E-mail Nationality Country of residence Date of birth FEDERICO PIEVE --Italian Livorno, Italy 22/06/93 WORKING EXPERIENCE • Dates • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities MAY 2019 – MARCH 2020 AUTOVIA – Via Asmara 22, Pisa (Italy) Car Rental – Customer Service Customer Service Representative ⚫ ⚫ ⚫ ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities SEPTEMBER 2018 – APRIL 2019 HEATHROW EXPRESS – Nelson Road, Londra, TW6 2GW (United Kingdom) Transports and logistics – Customer Service Customer Service Representative ⚫ ⚫ ⚫ ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities English Teacher ⚫ ⚫ ⚫ • Main activities and responsibilities Administering daily operations by adhering to company standards Providing and supporting the customer at best On-side and telematic assistance service (phone and email) Filing reports and providing feedback to the manager JANUARY 2018 – AUGUST 2018 INLINGUA International – Centro Direzionale Isola G7, Napoli (Italy) LEONARDO SPA – Aerospace, Defence and Security Education – Language School ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held Greeting visitors at reception Providing customers with detailed explanation of services, obligations and contractual elements Sales service management with careful analysis of customer needs Achievement of monthly budget and customer satisfaction targets Identifying and designing teaching methods Filing weekly reports Linguistic support for technical course in English Preparation of lessons and exams GIUGNO 2017 – GENNAIO 2018 SCARL Language School Academy, Viale Castro Pretorio 82, Roma Education – Language School English Teacher ⚫ ⚫ Identifying and designing teaching methods Filing monthly reports ⚫ ⚫ ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities OCTOBER 2017 – DECEMBER 2017 DB SCHENKER – Via Ardeatina 2491, 00134, Roma (Italy) Transports and logistics Import operator ⚫ ⚫ ⚫ ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities Administration – Tour Operator Booking supervisor ⚫ ⚫ ⚫ ⚫ • Main activities and responsibilities Following the booking process and the documentation obtaining detailed information Checking and scanning of documents Answering clients queries and verifying information given Keeping and building up relationships with clients abroad MARCH 2015 – MAY 2017 Italy Travel, 152-160 City Road, London (United Kingdom) ⚫ • Dates • Name and address of employer • Type of business or sector • Occupation or position held Business support in corporate client meeting Preparation of lessons and exams Researching and signing new clients Customer reception and booking management Data entry tasks Registration and archiving of documents Feedback management Supervising hiring process LUGLIO 2013 – FEBBRAIO 2015 YAHOO! UK, Just Hospitality Ltd, 145 Ormside Street, Londra, SE15 1TF Hospitality Catering assistant ⚫ ⚫ ⚫ ⚫ Assisting with daily operations Management and control of orders and shipments Assisting the planning and setting up the sites hosting the events Coordination of the team involved in the event or in the daily supply EDUCATION AND TRAINING • Dates • Course and institute • Main topics • Award • Further courses • Dates • Course and institute • Main topics • Award 2014 - 2016 Graphic and Digital Design, 2 year course (Morley College, London) Graphic Design, Branding and Advertising, Design thinking, Typographic studies Certificate Photoshop Certificate, Intermediate Level (Morley College, Londra) 2007 - 2012 High School Diploma, Informatica Abacus (ITIS Galileo Galilei, Livorno) Sistemi e reti informatiche Programming C/C++, Java, Javascript, HTML, PHP, SQL Electronics, electrical circuits and their components Diploma MOTHERTONGUE FURTHER LANGUAGES KNOWN RELATIONAL SKILLS ORGANIZATIONAL SKILLS TECHNICAL SKILLS with computer, specific machines, tools, ecc. ATTACHES Italian English FLUENT Spanish INTERMEDIATE Having worked in both B2B and B2C contexts, I have gained strong capacities in building relationships and obtaining the best results out of negotiating with both suppliers and clients. The multicultural environments I have worked in made me extremely flexible and adaptable to different situations and interlocutors Working for a start-up - Italy Travel - allowed me to grow solid organizational and operational skills. My work of creating a network with new clients has gone well along with the retention of pre-existing clients following and improving the brand reputation. I have also gained experience in organizing and conducting working meetings. I have acquired the necessary experience in budget managing. Microsoft Office advanced level - Word, Excel, Power Point, OneNote, Outlook AS/400 system Great general knowledge of computer and its operating systems, hardware and software. Great knowledge of Adobe Photoshop CS6 Typing speed: 100+ wpm Certificates and Diploma available upon request