Fedner Fleurant

Manassas, VA- FEDNER FLEURANT Highlights O O O O EXTENSIVE CUSTOMER SERVICE BACKGROUND; CONSUMER FOCUSED AND SATISFACTION DRIVEN EXPERT WITH OFFICE EQUIPMENT AND SOFTWARE PROGRAMS (MICROSOFT OFFICE) EXPERT WITH SALESFORCE (SV2), ASV400, CRM INTERFACES, WAREHOUSING INTERFACES, ETC. OVER 10 YEARS OF RETAIL AND SERVICE INDUSTRY LEADERSHIP EXPERIENCE Accomplishments o o o 2013 Defensive Player of the Year Award​ – ​Rainy River College 2012 Men’s City League Champion​ – I​ nternational Falls Developed a VIN-verification system which led to a 9% increase in job completion rates over a one year period. Work Experience Manager Safelite Group - Manassas, VA January 2017 - Present ➢ ➢ ➢ ➢ ADMIN FUNCTIONS IN AN OFFICE SETTING FULL RECRUITING LIFECYCLE (SOLICITATION, SELECTION, HIRING, ONBOARDING, TERMINATIONS) COACHED AND MENTORED TECHNICIANS TO ACHIEVE ALL KPIS PERIODIC CYCLICAL INVENTORY CONTROL Lead Technician Mighty Clean Carpet Care - Manassas, VA April 2016 to January 2017 ➢ ➢ ➢ ➢ SUPERVISION AND OWNERSHIP OF WAREHOUSE LOCATION, INCLUDING ALL ADMIN AND INVENTORY FUNCTIONS ON-SITE CUSTOMER SERVICE, INCLUDING UPHOLSTERY AND DEEP CARPET CLEANING DISPATCH OF ASSIGNED ROUTES FOR TRISTATE AREA AND WASHINGTON, D.C. MAINTAINED HIPAA GUIDELINES AND PROCEDURES, ALONG WITH DOT GUIDELINES AND PROCEDURES Contractor (Technician) Comcast - Manassas, VA June 2014 to January 2017 ➢ ON-SITE CUSTOMER SERVICE, INCLUDING CABLE INSTALLATION AND ALL INVOLVED SERVICES ➢ MAINTAINED COMPANY VEHICLE AND EQUIPMENT IN EXCESS OF $75,000 ➢ PROVIDED SOLUTIONS FOR DIFFICULT CUSTOMER SERVICE ISSUES FEDNER FLEURANT​Manassas, VA- ➢ UTILIZED MOBILE SOFTWARE FOR ALL JOB FUNCTIONS IT Technician Rainy River Community College - International Falls, MN August 2011 to May 2014 ➢ ➢ ➢ ➢ WORK PROGRAM WHILE ATTENDING COLLEGE SUPERVISION OF 5 JUNIOR IT TECHNICIANS, INCLUDING CLERICAL DUTIES INSURED ALL CAMPUS SYSTEMS WERE OPERATING CORRECTLY UTILIZED MULTIPLE SOFTWARE PROGRAMS TO TROUBLESHOOT COMPUTER ISSUES Manager Days Inn - International Falls, MN June 2012 to February 2014 ➢ WORK PROGRAM WHILE ATTENDING COLLEGE ➢ RECEPTIONIST DUTIES; CHECKED IN / OUT GUESTS USING CRM INTERFACE ➢ MAINTAINED SENSITIVE CUSTOMER INFORMATION ➢ MENTORED JUNIOR ASSOCIATES ON CUSTOMER SERVICE INTERACTIONS Education AA (General) - 2014 Rainy River Community College BS (Psychology) - 2016 Northland College - Ashland, WI References Available Upon Request.