FERNANDA
LACARRA
College Student
DETAILS
PROFILE
ADDRESS
Responsible student with experience in developing web interfaces,
Hermosillo
customer service and sales. Emphatic individual with proven ability
to establish and maintain excellent communication and relationships
with clients. Adept in various social media platforms and office
México
PHONE-
EMAIL
technology programs. Proficient in various platforms, languages,
and embedded systems. Able to effectively self-manage during
independent projects, as well as collaborate as part of a productive
team.
-
SKILLS
Microsoft Office
MySQL
EMPLOYMENT HISTORY
Customer service representative,
Teleperformance
Hermosillo
Sep 2020 — Apr 2021
Customer care specialist. Handle call and chat to offer a resolution
HTML & CSS
to customers concerns. Organized and prioritized work to complete
assignments in a timely, efficient manner.
JavaScript
Customer care and sales representative,
ResultsCX
SQL
May 2021 — Present
C#
Hermosillo
Communicated effectively using a variety of communication platforms
with the customers to ensure the resolution of their concerns.
Participated in staff and team meetings and offered a positive presence
and outlook.
LANGUAGES
English
EDUCATION
Spanish; Castilian
System Engineering, Insituto Tecnologico
de Hermosillo
Portuguese
Aug 2017 — Present
Specialist on software architecture.
Hermosillo
