Fiona

am an efficient and smart working individual with a can-do attitude. I am dedicated to delivering exemplary results and help drive businesses to produce desired goals.

I specialize in different types of administrative work such as, but not limited to Data Analysis, Excel Reporting, Data Entry, Lead Generation, Web Research, Image/Photo Annotation, Recruiting, Email Correspondence, Blogger Outreach, and Marketing and Virtual Assistance.

Prior to freelancing, I worked for a BPO Company for 6 years. Handling incoming/outgoing calls and email correspondences. Making sure that the customers' concerns were answered and resolved to the best of my ability.

I was also given the opportunity to handle a team - with no less than 20 agents, I track their scorecards and monitor overall performances. With this role, I was able to hone my coaching ability and people skills, reports and data handling, legal documentation, and correspondences.

Software, apps, and platforms that I am skilled at and have experienced using:

• MS Office - Word, Excel, Powerpoint and Outlook
• Google Docs and Drive, Dropbox
• Adobe Photoshop CS3, Canva, Instagram
• Pitchbox
• Salesforce
• Evernote
• Basecamp, Trello, Slack
• Wordpress, BrowserCMS
• JIRA
• Avaya CMS, NICE, and Citrix Based Programs, Client Logging tools, Softphone, Dellserv, ServiceNow
• Getguru
• Zip Recruiter

If there is a specific program, platform, or applications needed, I am easily trained, willing and eager to learn about new ways of doing things.

Feel free to send me a message here for any inquiries :) less