Florence Ijeoma

FLORENCE IJEOMA 41 Bayo Oyewale Street, Off Ago Palace Way, Okota, Lagos. - | Email:- PROFILE SUMMARY A young professional equipped with sound knowledge and understanding in customer support, administrative and business development that drives revenue growth. Applies customer centric attitude, to develop and execute winning customer experience. Strategic inprocess improvement and service excellence development. CORE COMPETENCIES: Customer Support | KYC validation | Data Entry | Sales| Administrative assistance |Project Management. Education & Certification: BSc. Economics & Statistics, University of Benin · Certified Project Manager_ International project management professionals 2014 PROFESSIONAL EXPERIENCE Customer Service & KYC Validation. Ikeja Electric PLC Oct 2018 – Present Key Responsibilities • KYC verification and validation of all meter applications from customers. • Customer engagements and resolution of complaints on metering activation and commissioning. • Escalate issues that could not be resolved on first call. • Attend to customers enquiries and complaints through Calls, Email and Live chat. • Resolution of billing disputes from postpaid to prepaid meter migration for customers. • Validation of data inputs of new set-up customers and onboarding. • Train new employees on the use of the CRM, CIS and other applications of the company. • Analysis of customer metering data and control. Customer Service Agent Jumia Nigeria, March 2018 – September 2018. Key Responsibilities • Acting as the lead point of contact for all customer account management matters. • Creating and maintaining a high level of customer satisfaction at the end of every transaction. • Confirming and tracking of customer’s orders. • Up-selling and cross-selling the company’s products to maximize business profits. • Resolving every customer’s complaint and providing accurate information to their enquiries. • Ensuring the timely and successful delivery of solutions according to customer needs and objectives. • Pitching sales. Contact Center Agent GOTV Nigeria Jan 2018 – Mar 2018 Key Responsibilities 1. Outbound Calling and managing Emails 2. Cross-selling and up-selling of company products and services 3. Educate customers on new and existing product and promos. 4. Achieving set goal and targets by migrating customers into the new services. 5. Onboarding of customers into new services and products. Sales Executive Sterling Bank Dec 2016 – Jan 2018. Key Responsibilities. • Opening and management of bank accounts. • Reporting daily marketing activities on the banks sales application. • Engaging in campaigns to migrate customers into the bank's online digital platforms ( USSD, Mobile Apps and ATM cards.) • Cross selling of the bank's new and existing products and services. • Weekly and Monthly performance analysis and report. • Achieving 85% of my monthly sales target. • Acts as a team player and engage in brainstorming session with the operations departments to achieve common goal. • Increasing bank’s patronage by attracting new customers. • Ensuring compliance to standard practices in the banking industry. Data Entry Representative Bola Hospital Dec 2009 – Dec 2010. Key Responsibilities • Managed daily entry of patients’ information on Microsoft Excel Sheet • File management • Proper documentation of files and information. SKILLS         Diligent and Result Oriented Individual Excellent communication skills Analytical and Problem-solving skills Good time management skills Proficiency in Microsoft office packages Team work Interpersonal skills Self-motivated. REFERENCE To be made available on request