Florence Yap Tong

 B I O D A T A ********** NAME FLORENCE Y. TONG aka 唐维雅 ADDRESS B24 VILLA ORTIGAS I, 318 SANTOLAN RD., Q.C. CELLPHONE - E-MAIL -BIRTHDAY JULY 28, 1958 BIRTHPLACE PASAY CITY, PHILIPPINES SEX/CIVIL STATUS FEMALE / SINGLE TIN - SSS - PHILHEALTH - JOB OBJECTIVE To grow in an industry that promotes interest and profit. QUALIFICATION 1. I attended training at PEOPLE2OUTSOURCE and through that training I am able to improve my American English communication skills. 2. I have attained a college degree (B.S. Business Economics)at the University of the Philippines (Diliman). 3. In my past employment, I am able to apply my computer skills and communicate well with other people. RELEVANT SKILLS AND EXPERIENCE 1. I attended Call Center Training at People2outsource and through that training I am able to improve my communication skills. 2. In my past work, I talk to a lot of people, deal with their requests, concerns and needs. WORK HISTORY 1． Berlitze Language Center (Makati City) Foreign Language Teacher for Mandarin (Oct. 2015-present) 2． Athens Tutorial and Review Center Handled academic Mandarin class from grades 2 to 10 SY-,- 3. ASIA FRUITS, NUTS AND DELI INC. (Hemady Ave., QC) OFFICE SECRETARY (2007-Feb. 2012) (My function was as an office manager of the Manila liaison office of the company with the main office at Xiamen, China and overall function (order taking, delivery, collection, accounting, sales report) of the local business. 4. PANAMED PHILS. INC. (Araneta Ave., QC) CREDIT & COLLECTION MANAGER -) (I set up credit policies and implement them. And also I resolve delinquent accounts and supervise 3collectors) 5. QUEZON CITY EVANGELICAL CHURCH BOOKKEEPER/ CHURCH SECRETARY -), -) (I keep the bookkeeping accounts of collection and disbursements of the church operation, type and print in Chinese and English the church bulletin and attend to other needs.) 6. LONG YOUNG RESOURCES INC. OFFICE MANAGER -) (I manage the office and accompany my expat (Chinese) bosses on their business transactions trips.) 7. SELF-EMPLOYED TUTORIAL -) (I do academic and computer tutorial) 8. PCI AUTOMATION CENTER COMPUTER SYSTEMS ANALYST, PROGRAMMER and COMPUTER TRAINER -) (I conduct interviews and probe for their requirements and do the programming and/ or recommend the software application to use. At the same time I train the staff on how to use the software. 9. MTC TRADING ASST. TO GEN. MANAGER -) (This is a family business. I assist my elder brother in all phases of the import/export business) 10. DELGADO BROTHERS INC. MANAGEMENT ANALYST (1981) (I do feasibility studies of the company.) EDUCATION AND TRAINING Call Center Training conducted by People2Outsource (April 2012) Teambuilding Workshop – conducted by PCI Automation Center (1988) College - University of the Philippines (Diliman) B.S. Business Economics -) Mainframe Computer – National Computer Center (Camp Crame) Secondary and Elementary - Grace Christian High School (QC) -) LANGUAGE SKILLS ENGLISH, MANDARIN, FOOKIEN, TAGALOG MACHINE KNOW HOW COMPUTER, FAX MACHINE, SCANNER, CAR DRIVING I certify the above is true and correct to the best of my knowledge Florence Y. Tong