Florenz Amver Ortiz

FLORENZ AMVER ORTIZ PERSONAL PROFILE Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities. SKILLS Computer hardware troubleshooting Basic Network troubleshooting Microsoft Office (MS Word, Excel, PowerPoint) Adobe Creative Suite (Photoshop, Muse) WORK EXPERIENCE Sunflare Industrial Corp., IT Staff JAN 2018 – FEB 2019 CONTACT 249 Sta.Cruz, San Antonio, Nueva Ecija-- Installing and configuring Computer Hardware, software, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Repairing and replacing equipment as necessary. Created the company website. Startek Inc., Technical Support Representative MARCH 2019 – OCTOBER 2019 Resolved customer complaints and concerns about computer hardware and routers over the phone EDUCATION TasksUs Inc. Customer Support Specialist APRIL 2020 – SEPTEMBER 2021 (L1 SUPPORT) General De Jesus College BS in Information Technology (2017) Acknowledging and resolving customer complaints. Ensure customer satisfaction and provide professional customer support. SEPTEMBER 2021 – November 2021 (L2 SUPPORT) Handling escalation calls, email and chat. Providing next level support to the customers.