Florlee C. Sorreda
Customer Service Representative
Block 11 Lot 15 GMA Kapuso Village
Barangay 106 Santo Niño
Tacloban City, Leyte Philippines 6500
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SKILLS
➢ Good typing speed (47 words per minute)
➢ Proficient and knowledgeable in most computer programs like MS
Office
➢ Strong work ethic and Time management
➢ Social Media Management
➢ Zendesk
➢ Helpscout
➢ Freshdesk
➢ Sprout Social
➢ Aliexpress
➢ Oberlo
➢ Shopify
➢ Paypal Customer and Dispute Assistance
➢ Exportify order processing
➢ Bulk Fulfill (Shopify app)
EXPERIENCE
MD Commerce - Customer Support Assistant/Order Fulfillment
DEC 2019 - Present
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I process the importing and exporting of orders via Bulk Fulfill and
Exportify, and manually updating orders with their tracking labels.
Updating payment holds on Paypal
Handling disputes on Paypal as well as Shopify
Process refunds for returned orders
Assist customers via email
Colourbanana Online Store - Customer Support Assistant
MAR 2018 - OCT 2018
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I managed the store’s Facebook page and moderated the store’s
Instagram comment sections. I also assisted their customers via chat
and email.
PictureCorrect, Inc. - Customer Support Agent
SEPT 2017 - JAN 2020
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I handled customer complaints and inquiries via email.
Ivy & Fig - Customer Service Agent
JULY 2017 - SEPT 2017
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I respond to their customer complaints and inquiries via email. I also
managed their social media accounts.
My Babiie Ltd. - Customer Service Representative
MAY 2017 - JAN 2020
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I assisted customers via chat and email, handled customer concerns on
Facebook, Instagram, and Twitter, and moderated community
comment sections on their social media accounts.
ShopBeautyTrends Online Store - Customer Service Agent
MAR 2017 - JULY 2017
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I assisted customers via chat and email, handled customer concerns on
Facebook, Instagram, and Twitter, and moderated community
comment sections on their social media accounts.
Bosch Philippines - Customer Service Representative
AUG 2016 - DEC 2016
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This is a BPO company and the account where I am in was handling
baggage irregularity complaints in an Airline Company. I handled their
passenger’s concerns via phone and email
Managed callbacks from passengers regarding their compensation.
Upwork Global Inc. - Customer Ambassador
OCT 2014 - AUG 2016
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Level 1 customer support representative. I assisted Freelancers and
Clients regarding their concerns via chat and email. I also helped with
their technical issues on their accounts.
EDUCATION
New Era University, Tandang Sora QC - AB Mass Communication
2013 - 2015
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This bachelor’s degree aims to equip students with the knowledge and
skills in the theory and practice of communication applicable in various
professions and contexts, with a focus on media professions.
** Character reference will be provided upon request.
