Folasade Asamu

Hi there, I’m Fola and I’m a highly skilled virtual assistant with an experience in administrative, customer service, data entry and telemarketing. The delivery of my service and follow-up skills has helped my clients to improve their customer response time and subsequently increased their sales and customer retention. I am also committed to maintaining the accuracy and integrity of your data and delivering timely results.

Tasks I can help you with include:

✔️ Increase client engagement and satisfaction through adept rapport-building strategies and refined articulation of product benefits.

✔️ Conduct market research to identify potential customers and competitors for new product launches.

✔️ Conduct inbound and outbound calls to potential and existing clients to promote and sell products and services.

✔️ Implement successful marketing campaigns, strategic communications, promotions, and social media plans including content creation that increase brand awareness.

✔️ Consistently meet sales targets dependably while aligning with company business plans and process

✔️ Develop and maintain ongoing relationships with prospective and existing clients communicating product features and benefits.

✔️ Provide exceptional customer service through phone, email, and chat channels, consistently exceeding customer satisfaction.

✔️ Actively listen to customer concerns, resolve issues promptly, and ensure a positive customer experience.

✔️Maintain a high level of customer support and professionalism during calls, and weekly call quotas. 

✔️ Increase lead conversion rates through targeted and strategic follow-up initiatives

✔️ Reduce prospect query resolution time contributing to enhance customer satisfaction.

✔️ Knowledge of the company’s products and services to provide useful information

✔️Manage executive calendars, schedule appointments, and travel bookings, and coordinate meetings.

✔️Prepare and proofread documents, proposals, emails, and reports, to maintain a high level of accuracy.

✔️Maintain digital file organization, enhancing accessibility and data retrieval efficiency.

✔️Assist the CEO with various administrative tasks ensuring strict confidentiality of sensitive information

✔️Enter, verify data, and update information in the database accurately and efficiently, ensuring completeness, consistency, and timeliness.

✔️Review data for errors or discrepancies and resolve any issues.

✔️ Data collection using primary and secondary sources like online survey forms

✔️ Data entry cleaning, manipulation, and organization using tools like Excel, Google Sheets, Stata.

✔️ Dashboard design using data visualization tools like Excel and Power BI to present insight appealingly and clearly to bring the answers you need.

Here are some of the skills that make me a great fit for your project:

✔️ Reliable, detail-oriented, patient, empathetic, and have a customer-centric approach to resolving issues.

✔️ Excellent communication skills through email, chat, and phone.

✔️ Problem-solving in a timely and efficient manner

✔️ Technical skills in CRM tools such as HubSpot, Promax, Dial pad, analytical tools like Excel, google sheet

✔️ Proficient in administrative tools, including Microsoft Office Suite, Google Suite, Trello, Slack

✔️ Email management and highly organized

✔️ Calendar management, scheduling, and data entry

✔️ Excellent time management skill

✔️ Ability to multitask effectively and prioritize tasks to meet deadlines

✔️ Personal and executive assistance

✔️ Quick to learn new tools and processes that get the job done well.

 If you are looking for a trustworthy virtual assistant to ease and manage your workload and streamline operations, feel free to contact me and I look forward to hearing from you! Cheers!!!