Frances Kadiri

 Frances Kadiri Flat 4, Block 8, Millennium Estate, Gbagada Lagos Telephone:-; Email:- CAREER OBJECTIVE: I am a resourceful and versatile individual, seeking a full-time position in an organization with a challenging environment where I will utilize the skills I have acquired in Customer Service, Relationship Management and Sales; as well as my Educational and Professional experience in the development of my career as well as the fortunes of the organization. SKILLS PROFILE: Good Negotiation and Persuasion skills Excellent Customer Service skills. Ability to acquire new skills and knowledge within a short period of time. Excellent Communication and Interpersonal skills. Ability to work on my own initiative which has been developed over time. Good knowledge and experience of General Office/Administrative procedures and methods. Proficiency in Microsoft suite. WORK EXPERIENCE: Nigerian Breweries Plc, Nigeria (August 2015 Till Date) Sales Executive I currently work as a Depletion Executive working towards achieving and surpassing my Sales targets while achieving perfect execution in all outlets in my assigned cluster. Responsibilities: Managing a team of Local Area Representatives and Van Sales Men to consistently achieve and surpass set targets in line with the Company’s overall objective. Developing good relationships with Customers in my cluster to understand and meet their needs in line with the company’s policies. Achievements: I have consistently surpassed my monthly volume targets. I successfully improved the execution scores when I assumed the role of a Bulk Breaker Executive from 33% to 88% in 2016. I was able to get a competitor’s Distributor to begin stocking our brands by handling all initial negotiations and following through with prompt deliveries. Morpheus Limited, Lagos, Nigeria (August 2012 – February, 2015) Customer Support Services Manager I worked as the Customer Support Services Manager for Morpheus Limited, an e-commerce company located in Lagos, Nigeria. Responsibilities: Overseeing the Customer Support Services Department Staff Selection and Training Meeting and exceeding the goals of the department. Achievements: I was able to set up a strong team of Customer Service Officers for www.buyam.com.ng The procedures and policies I set for the department was adopted for other departments in the organisation. Even though the company folded up, all members of the team are doing very well in other companies. First City Monument Bank PLC (FCMB), Lagos, Nigeria Relationship Officer (January 2009- August 2012) I worked as a member of the team in the Telecoms Group of Corporate Banking Department responsible for identifying, analyzing and selling the Bank’s products to Telecom site build contractors and also managing this group of the Bank’s customer base. Responsibilities: Efficient and pro-active management of customers’ account Prompt delivery of services as requested by customers Soliciting of funds from customers for investment purposes Cross-selling of the bank’s products to existing and prospective customers Cash Officer (September 2007- December 2008) I worked as a cash officer to supervise tellers in the banking hall amongst other functions. Responsibilities: Vault Custodian and maintenance of an up-to-date vault register. Authorization of Tellers’ transactions Signing of draft/ Manager’s Cheque Remittance of VAT and WHT Supervising Local Funds Transfer Manage/Maintain Vault limit and movement Posting of Clearing cheques and preparation of caution notices. Proofing and Reconciliation of GLs and internal accounts. Customer Service Officer (October 2006- September 2007) I worked as a member of the team providing excellent services to the customers of several branches of FCMB in Victoria Island and Lekki in Lagos. Responsibilities: Interviewing/discussing with customers to determine and analyze their financial needs and attend satisfactorily to them. Attending promptly and courteously to customers’ complaints, correspondences and enquiries on products/services. Constantly keep up to date of all the Bank’s products and services and their respective benefits/attractions to customers and provide customers’ with information on and market the various range of services and products appropriate for them. Participate and support adherence to all internal policies, procedures and practices in support of risk management and Bank’s compliance with all regulatory requirements. Discuss with prospective customers for account opening and process applications promptly. RECOGNITION: -Best Operations staff in Lagos South Region, First City Monument Bank Plc. (February, 2007) EDUCATION: Obafemi Awolowo University, Ile-Ife (April, 2012) Masters in Business Administration Courses include; Accounting and Financial Management, Business Economics, Management, Research Methodology, Marketing Communications and Human Resource Management. This intense degree broadened my knowledge on the business environment and management practices with in-depth insight into business and marketing perspectives with real case studies. Delta State University, Abraka, Delta State (April 2001- December, 2004) B.Sc. Business Administration  (Second Class Upper Division) I was able to acquire knowledge on all the areas of Business and Finance with studies in Business Law, Production Management, Marketing, etc. COURSES ATTENDED: Basic Essentials of Banking Financial Institutions Training Centre. Apapa, Lagos State (October, 2006) -An 8-Week Implant Course organised for First City Monument Bank Plc. Financial Modeling and Forecasting Techniques Using Microsoft Excel Workforce Training Centre, Gbagada Lagos State. (September, 2010) Certified Customer Service Associate Service Quality Institute, USA(December, 2013) Project Management Professional Training J.K Michaels Consulting, Ikeja, Lagos(January, 2015) PERSONAL DATA: Sex-Female Marital Status-Married State of origin-Edo State REFERENCES: To be provided upon request.