Frances Rachel Apilado

Having worked in the BPO industry for several years, I have developed exceptional communication skills that enable me to provide outstanding customer service. My experience in handling both outbound and inbound calls has taught me how to effectively handle customer inquiries, complaints, and requests. I am confident that I can provide your customers with a positive and seamless experience.

In addition, my experience working with ESL clients has honed my ability to communicate clearly and effectively with people from diverse backgrounds. I have a keen understanding of cultural differences and can adjust my communication style accordingly to ensure that I am effectively understood.

I am committed to providing exceptional service to your customers and to helping your company achieve its goals. As a highly motivated individual with excellent interpersonal skills, I believe that I can make a valuable contribution to your team.