Francis Carlo N. Alarcon

FRANCIS CARLO N. ALARCON Mobile No:- – 4966 /- – 7428 E-mail:- RELEVANT EXPERIENCE           CERTIFICATION PROFESSIONAL EXPERIENCE     Supervisor for 5 Yrs & 10 years and Up experienced specializing in IT/Computer - Network/System/Database Admin or equivalent. Experienced in providing technical support to clients. 4 year’s experience using lotus notes. Hardworking, detail oriented, and ability to learn quickly Able to work independently with minimal supervision. Supervising adhoc IT Related Projects Have the ability to work effectively on multiple simultaneous tasks within a fast-paced environment. Excellent written and oral English communication skills. Ability to effectively communicate technical issues to non-technical people. Ability to work flexible hours including some night shifts. Enthusiastic, hardworking and self-motivated with strong problem solving, organizational and communication skills Proven track record of trustworthiness and high ethical standards. VMWare Certification ( On – Going) Cisco Certification CCNA (On – Going) ITIL Certification (On – Going) AWS Certification (On – Going)      Net Dimensions Inc. Unit 15D 15th Floor Marco Polo Hotel Sapphire Road Ortigas Center Pasig City February 2016 - Present Senior System Administrator Job Description o Manage 4 Data Center locations that have multiple tomcat servers and SQL servers o Create, Upgrade, Customize tomcat websites for clients o Create, Modify and Run Custom SQL Scripts in Sql database for specific clients and users o Setup new VM and storage in VMWare o Monitor all services from domains, accounts, website access, server maintenance, etc. o SSO and SAML integration on tomcat sites o Modifying shibboleth configuration for specific clients o Weekly backup monitoring for all data centers o Troubleshooting clients issues with regards to sites modification and database issues o Responsible for the successful workstation migration to Active Directory o Upgrade, monitor and maintain remote access to Citrix farm running on Presentation Server 4.5 o Installed, setup and maintained all VMWare V13 host running HP Proliant file servers located in the data center o Successfully performed physical to virtual conversions on 90% of all Windows Servers      Universa Services Inc. 3rd Floor 6780 Ayala Avenue Makati City October – December 2015 Assistant IT Manager Job Description o Managing 40 plus users 24 /7 operations o Experience with VMware vSphere (ESXi).Migration from physical to virtual and from HyperV to Vmware ESXi o Setup Windows 2012 R2 with Active Directory, Distributed File Service System, NameSpace Server, MySql Database Server o Setup Replication on 2 DFS Servers o Setup Ubuntu 14.4.04 for Web Development with LAMP o Setup Skype for Business and Office 365 with the integration of Microsoft Yammer o o o o o Monitoring all services from domain expiration, access of websites, server maintenance. Weekly backup on all servers Experienced with administration in a Linux based environment, including deployment, support, administration, and troubleshooting. Current experience with LDAP and/or Active Directory. Strong working administrative knowledge of the following specific technologies: ◦RedHat, CentOS, Ubuntu, Debian, Apache, DNS, DHCP, TCP/IP, Firewalls, Network Security, MySQL, shell scripting, system monitoring tools, server and desktop hardware installation and maintenance.  Veridas Limited Inc. 51st Floor PBCOM Building Ayala Avenue Makati City May 2015 – October 2015  Assistant IT Manager  Job Description o Involved in the day to day operations 24 / 7 supporting 1,000 plus employees from different Business Units o Exchange, Active Directory creation with Microsoft Lync o Backup operation for Qnap storage using rsync or rtrr to other storage device o Creation of active DFS with replication o Supervise on some adhoc projects below:  18th Floor Renovation from planning to completion  Citiland 1820 Renovation from planning to completion  UPS Replacement in 1102 Floor from decomissioning to commissioning without disabling operation of all servers because we are 24/7 in operation  Replacement disk and psu in all servers and storage without shutting down the services. o PACU Maintenance monthly monitoring o Inventory cleanup as all entities doesn’t have a good procedure on making sure all assets are tag and accounted for. o Creation of Procurement Tracker, monitoring of incoming and outgoing IT Peripherals, Licenses for all servers, VPN renewals, monitoring of spare IT peripherals for all entities. o Search and procure IT peripherals, checking with suppliers for the ETA delivery as our operation is critical. o Maintained and managed Windows 2003/2008R2 server in Citrix farm o Assisted in company wide migration to Windows 7 published desktop environment o Managed VDI assignments and user sessions using VMware Vsphere and Citrix XenCenter  Capex Finance and Investment Corporation 27th Floor Yuchengco Tower, RCBC Plaza 6819 Ayala Avenue Makati City January 2012 – May 2015  IT Analyst  Job Description o o o o o o o o o o Involved in the daily maintenance, backup of all VM Servers ESXi 5.1,5.5, All SQL servers 2005 Standard, VPN Connection creation to 3 office sites for their daily backups. Responsible for IT purchasing for the requirement of different departments. Present solutions to managers for their IT requirements. Involved in the creation of user profiles with specific group policies and link to the storage. Responsible in migrating all physical servers to virtual servers Responsible in setting up Cisco Catalyst 2960 Troubleshoot email problems in Outlook 2007/ 2010 Setting up virtual servers and managing it across different networks. Setup desktop virtualization using thin clients Setup active directory with remote desktop services for desktop virtualization o o o o o o o    Caves Treasures Manpower and Construction Corporation Unit Annex 52 3th Floor Zeta Building 191 Salcedo St. Legazpi Village Makati City January 2012 – May 2015 IT Administrator Job Description o o o o o o      Responsible in daily computer maintenance and printer maintenance. Responsible in administering, creating, user profiles with access to central storage. Responsible for creating firewall policy to specific users with internet access. Troubleshoot email problems in Outlook 2007 / 2010 Troubleshoot user encountered problems in computer, network, printer, network persmissions. Setting up new users (computers, emails, laptop, network permissions) Capex Credit Corporation (OFW Company) Unit 46 4th Floor Zeta Building 191 Salcedo St. Legazpi Village Makati City January 2013 - May 2015 System Administrator Job Description o o o o o  Administer new users for multiple network connections across 2 offices Weekly maintenance for all fileservers, sql servers, active directory, desktop servers used for virtualization. Troubleshoot user encountered problems in (virus, network, computers, printers, network permissions) Daily task included working with Citrix end users working with application teams to install, improve or deploy updates to their applications installed in Citrix. Also performed server, network and software support Rolled out Citrix Thin Client solutions to 40 plus users on 3 different locations which then followed the imaging of all workstations to work with Citrix Solution. Daily duties include Level 2 Support across 3 different sister company offices to assist with setup of new users on the thin client solution. Setup new office for the OFW Company Migrate Loan Application for OFW Employees Weekly maintenance backup for the SQL Database Setup new employees (Computer, emails, network permission) Troubleshoot user encountered problems in network, emails, computer, printer Interlink Business Solutions, Inc. 1103 Jollibee Centre Bldg, San Miguel Avenue, Ortigas Centre, Pasig City, Philippines August 2007 – January 2012 Deployment Specialist & Network Business Analyst Job Description: o Involved in requirements gathering, creation of the functional description and design specification documents and requirements assessment/analysis. o Responsible in design analysis, defining program structure and high-level design routines. o Responsible in formulating acceptance test scenarios, conducting function testing/debugging, adjustment of minor bugs and documentation of the test results. o Review of actual program release against the signed functional description and design specification documents. o Involved in creation of the project documentations such as user guide, database administration guide, system administration guide and design documentation. o Coding for standard screens, forms, and views. Presentation of the solutions to customers. Assist in the project implementation and documentation of new requirements for future release. o Responsible in assigned tasks and validating to development team’s output. Monitoring and coordination of project schedules and project updates to the development team and customers o o Project Involvement 2007 – 2012: Robinsons Land Corporation (Commercial Division) Galleria Corporate Center, Quezon City, Philippines o Lease Billing Advice Designed to provide their staff with an automated facility to create Lease Billing Advice to Tenants. The system has the ability to send the document to the next approver Environment: Lotus Notes 8.5 SandiganBayan Centennial Building Commonwealth Avenue, Quezon City, Philippines o Enhancement of Case Information and Management System Sandiganbayan Case Information System (SBCMIS) is a web application that facilitates the case processing in Sandiganbayan. The system captures the case information and case related documents. This will enable authorized Sandiganbayan personnel to have access to the electronic case records. It has also a capability to schedule and monitor case events. Likewise, preparation of some case-related documents such as orders and resolutions that can be done using the templates available in the system. The system also has the features of DOLS (Domino Offline Services) to allow the authorized Sandiganbayan staff to do their work during offline Environment: Lotus Notes 6.5 JGC Philippines, Inc. Madrigal Business Park, Ayala Alabang, Philippines o Enhancement of Customize HRIs Database (Phase 2) This project includes enhancements and developments of some HR modules such as Purchase for Request, Application for Overseas Assignment, Request to Attend Training/Conference and Employee Clearance. Native Lotus Notes mail routing was used for the approval process. Document security was also used to filter documents to be accessed by the employee or HR personnel. Environment: Lotus Notes 6.5 Holcim Philippines, Inc. 7th Floor Two World Square McKInley Hill, Fort Bonifacio, Taguig City, Philippines o Development / Customization of OH & S Monitoring System This application handles the reports and incident complaints from the Customer from the time the Incident records the complaint, route it to the designated person up to the closing of the record. There is an automated facility to check the prescribed period for solving the report. Environment: Lotus Notes 8.5 Other Projects -) Leave Application Database First Balfour Inc. 5/F Benpres Building, Exchange Road corner Tenant Call Center System with Lotus Workflow Shangrila Plaza Corporation EDSA corner Shaw Boulevard, Mandaluyong Meralco Avenue, Ortigas Center, Philippines Environment: Lotus Notes 5.0.12 Master Site List Fluor Daniel Inc. 3rd Floor Asian Star Bldg., Asean Drive, Filinvest Corp. City, Alabang, Philippines Environment: Lotus Notes 6.5 City, Philippines Environment: Lotus Notes 8.0 Leave Application Database Coral Bay Nickel Corporation 24/F Pacific Star Bldg., / Makati Ave. corner Gil Puyat St. / Rio Tuba Bataraza, Philippines Environment: Lotus Notes 8.5  Level 3 Technical Support (MSN Account) – RMH Quezon City, Philippines  January 2007 – May 2007 o Provides level three support on MSN subscribers. o Responds to phone, email chat to resolve issues regarding connecting MSN using dialup and DSL connections. o Troubleshoots hardware, software and network problems of clients. o Assists end-users with software and hardware questions; investigates and resolves network issues including printing, installation, electronic mail, wireless and general system problems. o Reset passwords and configure accounts of clients who encounter abnormal issues accessing their email or internet. Environment: MSN BPO Client Tool  Desktop Field Service Tech II System Administrator – Qualcomm San Diego, CA  February 2006 – October 2006 o Provides level one or level two network support and help desk support for all clients o Responds to management requests for computer repair and support o Responds to phone, email and personnel requests for hardware, software and/or network support o Troubleshoots hardware, software, and network problems o Assists end-users with software and hardware questions; investigates and resolves network issues including printing, installation, electronic mail, wireless and general system problems o Installs computers, software and phone systems for new hires and completes any moves, adds or changes for end users o Sets up and supports wireless PDA devices and their interaction with Exchange 2003 o Creates end-users active directory/exchange email accounts o Tracks and monitors end-user problems and assists with resolutions o Assists in maintaining anti-virus and back-up solutions o Works in network operations center; takes help desk support calls and performs systems-related projects as required. o Maintains corporate technology standards and asset tracking Completes necessary security patches and updates for end-user workstations. o Ensures that employees have information they need to work effectively within the organization  Tech II Support – JP Morgan & Chase San Diego, CA  January 2006 – October 2006 o Provides level one or level two network support and help desk support for all clients o Responds to management requests for computer repair and support o Responds to phone, email and personnel requests for hardware, software and/or network support o Troubleshoots hardware, software, and network problems o Assists end-users with software and hardware questions; investigates and resolves network issues including printing, installation, electronic mail, wireless and general system problems o Installs computers, software and phone systems for new hires and completes any moves, adds or changes for end users o Sets up and supports wireless .PDA devices and their interaction with Exchange 2003 o Creates end-users active directory/exchange email accounts o Tracks and monitors end-user problems and assists with resolutions o Completes necessary security patches and updates for end-user workstations o Maintains corporate technology standards and asset tracking o Works in network operations center; takes help desk support calls and performs systems-related projects as required. o Assists in maintaining anti-virus and back-up solutions o Ensures that employees have information they need to work effectively within the organization  CLICK ME COMPUTER SHOP  COMPUTER SHOP MANAGER – #14-A Tamaraw Hills, Valenzuela City o o JUNE 03, 2000 – JULY 5, 2001 Involve in computer assembly and programming. Managing Computer shop. SPECIAL SKILLS COMPUTER KNOWLEDGE  PROGRAMMING LANGUAGE: Visual Basic 6.0, Lotus Notes, Cobol  COMPUTER APPLICATIONS: MS Office, Adobe Photoshop, Macromedia Flash  DATABASE: Lotus Notes, DB2 9, SQL 2005, 2008 R2 Standard, SQL 2012  OPERATING SYSTEM: Windows 98/ME/2000/2003/2008 R2/2012 R2/Windows 7/ Windows 8/XP, Linux, Mac OS  VM ESXi 5.1, 5.5, 6.0  NETWORKING OPERATING SYSTEM: Windows 2000 Server & Advanced Server, Windows 2003 Server, Windows 2008 R2 Server, Windows 2012 Server, UNIX, LINUX : Centos, Debian, Ubuntu, Red Hat  NETWORKING: TCP/IP, VPN, LAN/WAN, WLAN, HTTP/HTTPS, SMTP, FTP, DNS  Linux Administration (Setup, Configure : LAMP, APACHE, SAMBA, etc)  Active directory setup  Virtualization for server and desktop (VMWare)  Has knowledge in computer assembly & troubleshooting  Event and Wedding Photographer HARDWARE Servers  DELL PowerEdge R720, IBM X325 M3. Dell PowerEdge R210, Dell R720/710 Storage  QNAP 412, QNAP TS809-U, Synology DS 412+ Firewall  Juniper , Soniwall, Cisco Switch  Cisco Catalyst 2960 Series SEMINARS TRAINING ATTENDED ONLINE TRAINING EDUCATIONAL BACKGROUND  DB2 9 FUNDAMENTALS Ayala Techno Hub Commonwealth March 23, 2010  INNOVATION WITH LWCM: THE NEW IBM LOTUS WEB CONTENT MANAGEMENT SYSTEM IBM Plaza, Eastwood Libis November 12, 2009  DOMINO 8.5 XPAGES IBM Plaza, Eastwood Libis March 24, 2009  LOTUS NOTES & DOMINO 8.5 STEW FOR LOTUS IBM Plaza, Eastwood Libis March 3, 2009  LOTUS FORMS 3.0 TECHNICAL DEEP - DIVE IBM Plaza, Eastwood Libis May 12, 2008  NOTES 8 DEVELOPMENT CLASS IBM Plaza, Eastwood Libis April 8, 2008  ENHANCING COMMUNICATION SKILL & RESUME WRITING AMA Computer College; Maxima St. Villa Arca Subd., Proj. 8, Quezon City September 28, 1999  Y2K MILLENNIUM BUG AMA Computer College; Maxima St. Villa Arca Subd., Proj. 8, Quezon City November, 1998  INTRODUCTION TO VIRTUALIZATION  INTRODUCTION TO DESKTOP VIRTUALIZATION  CCNA BOOT CAMP TRAINING Lotus ND7 Hands-on Training Introduction to Lotus Script Developing Interactive Web Application Lotus Notes System Administration Microsoft Certified Desktop Support Technician Cisco Certified Network Associate Introduction in Desktop Virtualization Introduction to Virtualization Information Technology Infrastructure Library (ITIL Foundations V3) Microsoft 70-243: Administering and Deploying SCCM 2012 Microsoft 70-432: SQL Server 2008, Implementation and Maintenance Microsoft 70-411: Administering Windows Server 2012 Microsoft 70-410: Installing and Configuring Windows Server 2012 ISO 9001:2008 Computer Hacking Forensic Investigator (CHFI) TERTIARY LEVEL AMA Computer College Maxima St. Villa Arca Subd., Proj. 8, Quezon City BACHELOR OF SCIENCE IN COMPUTER SCIENCE (1996 – 2000)