Francis Mitchell Crisologo

Below is the Summary of Experience and Skills

Virtual Assistant (Online Shop/General)

• Able to respond to customer and member’s query through email and phone calls
• Able to ensure all products uploaded in Website are correct.
• Accurate and efficient data entry (Tracking of member’s records and sales).
• Able to perform additional tasks depending on the client’s needs efficiently and effectively.

Virtual Assistant/Customer Support (Phone, Email and Chat) (Groupon US)

• Ensure eligibility of Customers on a daily basis.
• Able to assess paid and unpaid orders from Member’s Account.
• Able to handle customer’s query efficiently and effectively.
• Able to create ticket for necessary escalation.

Utilization of the following software:

• Zendesk
• Google Docs
• Google Drive
• Google Sheets
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Shopify
• Slack
• Basic Adobe Photo and Video Software
• Freshdesk