Francis Ralph B. Baldo

 Francis Ralph B. Baldo First Park Subd. Daraga, Albay, Bicol, Philippines - |- profile A housekeeper with 14 years of experience and expert in executing multiple tasks in a fast paced environment. Focuses on giving simple acts of care and thoughtfulness that make a difference in good housekeeping Assumed basic management responsibilities at every opportunity and works hard to make sure that all housekeeping meets the specifications set by the guest. With US VISA (c1d) Skills and competencies Outstanding interpersonal and leadership skills Excellent communication skills Decision making skills Able to handle any emergency situations that may arise. Training up new Room Attendants to a high standard. Proficient with Microsoft Office Programs Knowledgeable in Medallia (Electronic Comment Card) Experience Royal Caribbean Cruise LinesMiami, Florida Housekeeping Supervisor2016 Leading a team of Room Attendants to maintain rooms to the highest standard possible. Inspecting the work of cleaners for conformance to prescribed standards of cleanliness. Reporting any maintenance issues to senior Maintenance Managers Ensuring that housekeeping materials and equipment are maintained and used correctly. Reporting persistent staff absences to the HR Manager. Creating a list of rooms that have to be cleaned immediately. Analyze the feedback of guests and cascade it to the housekeeping staff for continuous improvement Respond to guests’ requests and complaints and report lost and found articles Royal Caribbean Cruise LinesMiami, Florida State Room Attendant2010 - 2016 Greet guests with a smile and friendly hello, even when busy Inspect rooms for damage and alert management of issues Request maintenance orders to fix non-working equipment or address damage Clean rooms completely, started at furthest point from door and cleaning, wiping, or vacuuming every surface while wile checking for damages Attends to guests’ needs, complaints and requests Costa CruisesItaly State Room Attendant2003 - 2010 Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides Restocked supplies in rooms, housekeeping carts, and supply closets Answer to guest requests and complaints Adhere to safety and hygiene guidelines of the company Observe and report any potential safety hazards Holiday InnManila, Philippines Restaurant and Bar Cashier- Adriatico Arms HotelManila, Philippines Front Desk Officer- Education San Carlos SeminaryMakati,Philippines Bachelor of Arts Major in Philosophy1994 - 1998 TRAININGS AND COURSES Accelerating Leadership Performance Series (ALPS)Miami, Florida 2016 Starting as a New LeaderMiami, Florida 2015 Virtual Assistant BootcampOnline Course 2017