Frank Miraglia
Systems Engineer
Ambitious IT Professional with 10+ years of experience in systems engineering, networking, and IT security.
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WORK EXPERIENCE
Systems Engineer
Xperteks Computer Consultancy Inc.
03/2016 – Present
Achievements/Tasks
Huntington Station, NY
Performed network assessments and facilitated the successful onboarding of prospective clients
resulting in over $1 million in increased revenue.
EDUCATION
Implemented backup and disaster recovery solutions which reduced single points of failure and
improved systems uptime to 99.8% availability.
Bachelor of
Information
Technology
Briarcli e College
Improved team productivity by developing batch files and scripts to automate repetitive tasks.
12/2002 – 12/2006
Course Track
Network &
Telecommunications
GPA 3.7
Worked on complex projects from conception to completion including server and cloud migrations,
network upgrades, hardware rollouts, and software deployments.
NOC Systems Engineer
ITsavvy
08/2013 – 03/2016
Achievements/Tasks
Awarded "Outstanding Engineering Service Award Q1 2015" for taking lead role in managing newly
built 24x7 Network Operations Center.
Acted as an escalation point for troubleshooting advanced network/server issues and consistently
earned 100% issue-resolution scores.
SKILLS
Refined and improved existing ticketing, documentation, and monitoring systems leading to a quicker
and more e ective response to client issues.
Windows Server
2012/2016
Systems Administrator
Universal Photonics
Active Directory
07/2012 – 08/2013
Achievements/Tasks
Exchange
Personally managed Active Directory, Group Policy, Microsoft Exchange, and all desktop support for the
entire organization.
Group Policy
Deployed Mitel VOIP phone system and messaging applications which greatly improved company
communications.
PowerShell
Hyper-V
Cisco
VMware
Implemented desktop imaging which standardized all computers and decreased the time needed to
deploy a computer by 75%.
SonicWALL
Field Service Technician
TeleTechie
Aruba
12/2010 – 07/2012
TCP/IP
DHCP
VPN
Citrix
NAS
WDS
O
ce 365
DNS
SAN
AutoTask
Achievements/Tasks
Achieved 95% customer satisfaction every quarter by providing e
hardware/software issues.
cient and timely solutions to
Developed virus/malware removal process and applied preventative maintenance techniques to increase
computer and network security.
Desktop Support Technician
Hofstra University
06/2007 – 09/2010
Kaseya
N-Able
Veeam
Acronis
Veritas Backup Exec.
Achievements/Tasks
Provided desk side and phone support for over 700 end users which resulted in high computer uptime
and high user productivity.
Maintained campus-wide inventory of all computer equipment to improve asset tracking.
