Frenel Titular

F T B80 L22 Nestogen St., Dasmarinas City, Cavite 4114 •- •- https://talent.hubstaff.com/profiles/frenel-titular/portfolio • https://talent.hubstaff.com/profiles/freneltitular/resume • https://www.linkedin.com/in/frenel-titular-a8338b116/ Professional Summary Result-oriented Lead Generation Specialist offering outstanding communication strengths and success in engaging and qualifying B2B and B2C prospects. Highly productive professional employing effective time management and accurate detail orientation to deliver quality leads, contributing substantially to business growth initiatives. Skills Quality lead generation HTML and CSS Research and reports generation Proficiency in Java and HTML5 Qualifying and prospecting leads Administrative support Accurate data entry Excellent communication skills Lead development Order processing Search engine optimization expertise Research and reporting WordPress knowledge Strong lead development skills Data management Work History Lead Generation Specialist, 12/2018 to Current Dominion Lending Centre Mortgage House – Ontario, CA Built prospect lists of potential new customers through research and identification of business opportunities. Served as key team member in development of new client pipeline, resulting in 80% sales profit increase for 6 consecutive months. Entered data into HubSpot CRM, ensuring accuracy and uniformity. Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. Boosted sales numbers with proactive account servicing and diligent relationship-building. Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts. Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects. Serviced accounts on regular basis to propose new products or services and maximize revenue. Contributed expertise to multiple committees to enhance outreach and branding strategies. Used Podio Sales & CRM to handle current portfolio and prospective leads. Developed deep knowledge of customer businesses and relationship to company objectives. Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts. Expanded customer base by identifying needs, developing solutions and delivering client-centered products. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Led customer product implementation projects and conducted training. Researched and customized service proposals for clients. Customer Service Representative, 10/2017 to 11/2018 Boundery Inc. – Henderson, NV Compiled customer feedback and recommended service delivery improvements to management. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. Evaluated account and service histories to identify trends, using data to mitigate future issues. Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Provided primary customer support to internal and external customers in fast-paced environment. Entered customer interaction details in Odoo Helpdesk to track requests, document problems and record solutions offered. Communicated with vendors regarding back order availability, future inventory and special orders. Internet Analyst, 01/2017 to 11/2017 Appen Inc. – Kirkland, WA Produced and submitted weekly reports outlining progress against KPI objectives. Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages. Helped clients develop website portals and social media pages to promote businesses. Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments. Built, implemented and updated effective SEO strategies. Monitored social media and online sources for industry trends. Managed quality assurance program including on site evaluations, internal audits and customer surveys. Full-Stack Wordpress Developer, 03/2016 to 08/2016 Aplayan LLC – Dasmarinas City, Cavite, Philippines Created and implemented firewalls, encryption strategies and other critical security measures. Redesigned sites to enhance navigation and improve visual appeal. Directed design, writing and production of page content to fulfill project demands and satisfy customer needs. Established hosting for each website and completed go-live process by uploading sites to host account. Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences. Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives. Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems. Troubleshot, tested and remedied identified issues before software deployment. Worked extensively with engineering staff to better understand WordPress solutions and benefits to projects. Gathered, defined and translated client requirements into product stories and actionable tasks. Reviewed information and elements regularly on websites and pages for accuracy and functionality. Delivered end-user training allowing staff to make easy updates and maintenance to website without developer assistance. Reviewed project specifications and devised solutions for use across multiple websites, saving both time and money. Education Wordpress Developer: Wordpress Web Design, 2019 Template Monster - Laval, QC Full-Stack Web Developer: HTML5, CSS, Javascript, 2017 Free Code Camp - Web-based Adwords Specialist: Adwords, Pay-per-click Advertising, Search Engine Marketing, 2016 Google Web Academy - Web-based Solar Residential Specialist: Solar Panel Installation & Maintenance, 2016 Ubiquiti Networks - Draper, UT Certified Electrical Installation & Maintenance Associate: Electrical Installation & Maintenance NCII, 2015 Technical Education Skills And Development Authority - Rosario City, Cavite Certified Online Network Security Associate: Web/Internet Network Security, 2015 Microsoft Virtual Academy - Web-based High School Diploma: 2012 Dasmariñas North National High School Annex G - Dasmariñas, Calabarzon