Fritz Erwin Fernandez

I've been with the BPO industry for 10 years with expertise in Computer Hardware & Software Technical Support, dealing with North American clients & UK clients.

As a Technical Support, I have learned how to troubleshoot while providing customer service. I have mastered the art of dealing with customers by addressing their queries and complaints accordingly.

As a Team Leader, I have learned how to manage different personalities and making them work as one team.

If you are looking to work with someone who is systematic, practical, savvy with technology, works independently (remotely), delivers to a high standard then I am the right go-to person. It is like an “all-rounder personal assistant, admin, and support person.

Please let me know if you need any help with the following admin works and I will be happy to help:

•Customer Service
•Email Support
•Chat Support
•Remote Desktop Support
•Account set up, activation, and maintenance
•Billings and general information inquiries
•Order Processing
•Data mining & entry
•Basic to advance troubleshooting
•Web research
•CRM user/management
•Email Handling & Management
•Calendar Management
•Creating Reports using Excel
•Creating Presentations using Powerpoint
•Online Research
•Lead Generation
•Mailing List & Database Management (Salesforce, Zendesk)