Froilan Aguro

Experienced Inbound Call Center Agent/Supervisor who can handle a high volume of calls each day. Prior to this, I worked with technical accounts, financial accounts, antiviral accounts, and sales accounts. I've been trained to use tools including SalesForce, Athena, Five9, CRM, Zendesk, MsTeams, and Skype. Excellent computer database applications for providing excellent customer service and retaining clients. I am goal-oriented, motivated, and capable of working alone. I am a quick learner, versatile, and have strong communication and problem-solving abilities. I consistently fulfill or exceed my quotas, which is why I was elevated to team leader. You should hire me due to my 13 years of experience. I've gained the necessary abilities and experience that I'll contribute to your company. I've also worked hard to improve my communication and teamwork skills, which I'll put to use in my future job, which would be in your organization if I'm hired.