Froilan Lactuan

Froilan Lactuan eCommerce Virtual Assistant About Me My Contact-- Zone Aries-2, Suarez, Iligan City Hard Skill Video Submission SEO Order Fulfillment Customer Support Price Monitoring Web Research E-Commerce Copywriting Internal Operations Promotion Management Inventory Management Product Listing Soft Skill Observation Decision making Communication Multi-tasking Quick learner Education Background MSU - Iligan Instute Technology Dip. in Electrical Engineering Technology Undergraduate 2002 - 2004 TESDA - Regional Training Center 10 Certificate in Building Wiring Installation Completed in 2010 Iligan Computer Institute Web Application Develpment Completed in 2012 10 years of experience working as a Shopify Order Fulfillment VA, Shopify Product Uploader, Oberlo App or Dropified App and Manual Fulfillment and Dropshipping Aliexpress handler. Contacting Aliexpress sellers for bulk orders or to lower the price. I also handle Customer Service by email support and Facebook chat. Handling emails/tickets and disputes (PayPay, Klarna, Stripes). Cycling category POC. Professional Experience Curated|Fulfillment and Support Agent Nov 2019 - Dec 2022 Key responsibilities: Remote Fulfillment Specialist and Customer Support for ECommerce Stores. Calling Cycling shops for orders. Processed a monthly average of 600 customer orders while ensuring customer satisfaction. Responded to customer inquiries, directed questions to appropriate departments, and followed up with customers providing crucial updates. Monitored and maintained inventory accuracy and availability for cycling accessories and apparel. Provided guidance concerning cycling orders, returns, and exchanges to customers. Streamlined internal processes to increase overall efficiency of order fulfillment and support. Handling emails/ Freshdesk, Zendesk, and Gorgias tickets. Resolve disputes (PayPal, Stripe, Klarna) QuiltersDeal.com|Shopify Store Manager May 2020 - Aug 2022 Key responsibilities: Developed digital marketing strategies that led to a 16% increase in overall sales. Explored various investment opportunities Order fulfillment and Customer service Handling PayPal disputes. Answering emails and handling tickets. BoutiqueChic.com | Management of ShopifyStore Sep 2019 - Feb 2021 Key responsibilities: Created and maintained product listings on theShopify store Improved online visibility with SEO and other digital marketing strategies Monitored customer communications on various social media channels. Processed customer inquiries and orders in a timely manner. Tools Used Shopify, Amazon, Walmart, Etsy, eBay Sellbrite, ChannelAdvisor, GeekSeller, CedCommerce, InkFrog SellerActive, Sellware, Listtee, Linnworks, Ecomdash Competera, Prisync, Mozenda, Import.io, Octoparse, Price2Spy Zoho Inventory, Shipmonk, Netsuite Freshdesk, Zendesk. VoiP, CyberGhost VPN Google Docs, ChatGPT, Microsoft Excle, Google Docs, Spreadsheet, Klaviyo Internet Speed Typing Speed Computer specifications Bannerman LLC | E-Commerce Drop Shipping & Fulfillment Support Agent Jan 2017 - Mar 2019 Key responsibilities: All orders are fulfilled within 24 hours of customer order. Frequent synching of orders and tracking details. Checking up on orders with issues, delays, or missing info Contacting Aliexpress vendor in such cases to expedite replacement items or check on the status. Handling emails and disputes on PayPal. Nature's Homes, LLC | Personal Assistant - Real Estate, Buildium, Craigslist Feb 2017 - Feb 2018 Key responsibilities: Following up with non-payers in Buildium Entering in properties in Buildium Recording transactions into Buildium Entering in properties in Landwatch Listing properties for sale on Craigslist Uploading properties for sale on Ebay Uploading properties for sale on Facebook Uploading properties in Realflow Listing properties in Zillow Fast Forward Marketing | Video SEO - Video Submission Sep 2013 - Sep 2016 Key responsibilities: Optimize Videos to High PR Video SubmissionSitesSubmitted videos to relevant video search engines on a regular basis Ensured perfect metadata using keywords for the video SEO Provided video optimization services for clients Optimized video content for specific keywords and phrases Developed and implemented new Video SEO strategies to attract more viewers