Gabriel Buruiana

Curriculum vitae PERSONAL INFORMATION Gabriel Buruiana 12, Ion Mester, bl L1, sc. 2, ap 51, 400650 Cluj-Napoca (Romania--Sex Male | Date of birth 03/11/1986 | Nationality Romanian WORK EXPERIENCE May 2016–Feb 2017 Project manager - team leader Genpact, Cluj-Napoca (Romania) ▪ lead a team of 10 people in the F&A department, Accounts Receivable, for a digital aviation customer ▪ maintained the business connection with the relevant stakeholders ▪ supervised the creation and implementation of the standard operating procedures ▪ supported improvement initiatives ▪ provided coaching and mentorship to the team members Nov 2015–May 2016 SME (Subject matter expert) Genpact, Cluj-Napoca (Romania) ▪ worked as an SME on 3 transitions for an oil&gas and aviation customers ▪ performed the solution identification at client's site ▪ delivered all the necessary documentation Jul 2013–Nov 2015 Process associate Order Management Genpact Romania, Cluj-Napoca (Romania) ▪ Creating sales orders, customer service orders, purchase orders and invoices in the SAP ▪ Maintaining communication with the client as well as with the final customers ▪ Follow-up activities for every order ▪ Handle 3rd party orders ▪ Maintaining communication with vendors ▪ Handling all incoming queries order or invoice related ▪ Logging all relevant data in different workflows ▪ Creating and updating the Standard Operating Procedures ▪ Attended different soft-skills as well as product trainings: Customer Centricity, Presentation Skills, Fundamentals of Accounting, VAT training, GL Overview, OM Overview ▪ Certification as an internal trainer for Order Management ▪ Lean Ace certified ▪ Attended several OTC workshops In Genpact, I got a clear overview of several business processes, especially the Order-to-Cash endto-end process. I have also developed my attention to details and I have learned to strive for the highest level of accuracy. Mar 2013–Jul 2013 Customer Service Representative Yardi Systems/Property Shark, Cluj-Napoca (Romania) 4/7/17 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 4 Curriculum vitae Gabriel Buruiana ▪ answering inbound calls leasing/maintenance related ▪ logging call information in the designated workflow ▪ scheduling appointments with the leasing agents/technicians ▪ build rapport with the caller Throughout this call-center experience I have learned a lot about making a customer happy, show empathy and understanding, and have a proactive attitude. Also, I have greatly improved my language skills. Apr 2012–Jun 2012 Internship- reporter Adevarul- Editia de Transilvania, Cluj Napoca ▪ Finding news stories ▪ Redacting articles ▪ Investigations ▪ Interviews Biggest accomplishment was a front page story, about the real-estate mafia in Cluj. Aug 2011–Apr 2012 Real-estate agent Lider Imobiliare, Cluj-Napoca ▪ Property listings ▪ Client's counselling in finding and purchasing the desired property ▪ Exclusivity contracts with sellers May 2009–Feb 2011 Project coordinator in Kalahari Desert, Namibia Pilgrim Society, Windhoek (Namibia) ▪ Administrative tasks ▪ Installation of sun-powered water systems ▪ Coordination of agriculture projects ▪ Responsible with supplying the necessary equipments and materials for the project ▪ Clearing imports (donations from overseas) ▪ Training locals on basic technical skills ▪ Teaching English to kinder-garden kids Oct 2007–Apr 2009 Volunteer humanitarian project Pilgrim Relief Society, Montreal (Canada) ▪ Life-style development for the Pigmy tribe in Democratic Republic of Congo ▪ Building schools and clinics ▪ Building water-wells ▪ Provide basic medical care in urgent cases ▪ Raise awareness about the projects ▪ Speaking appointments in US and Europe for fund-raising purposes EDUCATION AND TRAINING Oct 2013–Present Master Degree Babes-Bolyai University, Cluj-Napoca (Romania) Faculty of History and Philosophy 4/7/17 © European Union,- | http://europass.cedefop.europa.eu Page 2 / 4 Curriculum vitae Gabriel Buruiana Security Management Oct 2010–Jul 2013 Bachelor degree "Babes-Bolyai" University, Cluj-Napoca (Romania) Journalism - UMF "Iuliu Hatieganu", Cluj-Napoca (Romania) General Medicine PERSONAL SKILLS Mother tongue(s) Romana Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2 French C2 C2 C2 C2 C2 Italian B1 B1 A2 A2 A2 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills ▪ Highly sociable ▪ Team player ▪ Assertive Organisational / managerial skills ▪ Dynamic personality ▪ Organised ▪ Punctual ▪ Ability to prioritize tasks Job-related skills ▪ Pro-active attitude ▪ Detail oriented ▪ Ability to work under pressure ▪ Customer centric ▪ Multitasking Digital competence ▪ MS Office ▪ SAP ▪ Several workflow tools ▪ CMS knowledge Other skills ▪ Playing several musical instruments: piano, violin, guitar ▪ Passionate about motorcycles and mechanics 4/7/17 © European Union,- | http://europass.cedefop.europa.eu Page 3 / 4 Curriculum vitae Driving licence Gabriel Buruiana A, B ADDITIONAL INFORMATION European Certificate of Language Ability in English -2011 4/7/17 © European Union,- | http://europass.cedefop.europa.eu Page 4 / 4