Gabriel Ian Babiera

Gabriel Ian Babiera IT Project Manager I am a motivated and analytical project manager. - EDUCATION Bachelor of Science in Information Technology University Of Nueva Caceres 06/2015 - 04/2019, NAGA CITY, Philippines WORK EXPERIENCE 24 April, 1988 Project Manager GabCon Innovative Solutions SKILLS Programming (C, C++, C#, Java, PHP, Laravel) 10/2018 - Present, Startup IT freelance company Achievements/Tasks Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions. Data Analysis Project Management Chat Support Agent Digital Minds BPO Services Inc. Leadership 04/2017 - 04/2019, Achievements/Tasks Teamwork Communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. To keep customers happy and successfully solve any problems that may arise. Problem Solving Contact: CEO: Charvel Rebagay -- Organization Perseverance and motivation Sales Agent Digital Minds BPO Services Inc. 04/2014 - 04/2017, Achievements/Tasks LANGUAGES English Professional Working Proficiency Filipino Full Professional Proficiency INTERESTS Sports Video Gaming Travelling Music Reading Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Contact: CEO: Charvel Rebagay -- ACHIEVEMENTS CALEB SERVICE QUEUING, APPOINTMENT AND STATUS TRACKING SYSTEM (07/2019 - Present) Developed and implemented a system for service department that track the status of their car online, decreases the customers waiting time, allows the customers to conveniently and securely book their service appointments online, made the transactions more quickly done and to provide smooth customer experience. CALEB SALES PROCESS APP (02/2019 - 05/2019) Pet Care Cooking Developed and implemented a system application for sales staff that provided an accurate, consistent, systematic and high-quality customer service. CALEB BORROWING SYSTEM (02/2019 - 04/2019) Developed and implemented a system for parts department that tracked data related to borrower ’s profile showing the responsible employee for the borrowed tool from the caleb parts department. CALEB PARTS INQUIRY WEBSITE (02/2019 - 04/2019) Developed and implemented a systemthat tracked the status or availability of the car parts online. Top Chat Support Operator (04/2017 - 12/2018) Top Sales Agent (01/2014 - 12/2017)