Gabriel Toledo

GABRIEL B. TOLEDO 20 Red St. Greenfield Sto. Tomas Pasig City, Manila Contact No- GLOBE Email address:- Objectives To contribute my talent and skills as a result of 12 years of working experience in the field of ICT and further enhancing them for my professional growth and benefit of the affiliated organization in a managerial or similar position. Microsoft Certified Specialist: Q ​ uerying Microsoft SQL Server 2012 Certification Number: E- June 13, 2014 Cisco Certified Network Associate ​-Routing and Switching (CSCO-) January 02, 2013 Microsoft Certified Professional​: Programming in HTML5 with JavaScript and CSS3 MC ID:- January 25, 2013 Cisco Certified Network Associate ​– SECURITY (CSCO-) November 12, 2012 CompTIA Certified Network+ ​(COMP-) November 06, 2012 ITIL V3 2011 Syllabus ​Certified (EXN-) October, 18 2012 Dell Certified System Expert ​(DCSE# 481317) for Desktop, Laptop and Wireless. WORK EXPERIENCE Business Data Manager Key Media Pty ltd. May 20, 2013 -Present 21F Zuellig Building, Makati Ave. Corner Paseo de Roxas, Makati City Work Description: ● Managing the database team (Subscription, Database clean-up) in Manila ● Generating magazine distribution lists ● Analyzing complex data and generating reports ● Handling database requests from internal and external stakeholders ● Generating online surveys and analyzing survey results ● Conducting training on our database applications for colleagues Development Tasks ● Automate routine business data operations ● Contribute to analysis and database development for various projects ● Refactor and create robust T-SQL procedure and logic ● ● Documentation – ER diagram, data flow, scoping and SOP Design new internal Access CRM schema Tools and Technology:​ SQL Server Management Studio 2008 R2, MS Access 2010, CRM e.g Internal, Pinpoint and Mailchimp. System Administrator > Network Security Analyst Teloworks Philippines Inc. March 05, 2012 –May 17, 2013 6F SyCip Law Centre, 105 Paseo de Roxas Makati City Work Description: ● Ensures that the LAN/WAN has an uptime of 98% for the year. ● Administer servers, workstation, routers and switches. ● Performs (or ensures) that hardware and software upgrades are implemented according to plan. ● Administration of Mail Server, FTP Server, Web Server, File Servers, Application servers, print servers, time servers, RAS servers and any other system that is installed in the future. ● Responsible for overall security in the network. ● Ensures that the PABX has an uptime of 99% for the year ● Administers voicemail system ● Infrastructure Planning (determines the network and communication needs today and plans for the future growth) ● Disaster Recovery Plan (writes and owns Teloworks Disaster Recovery Plan) ● Backup/Restore responsibilities (performing, logging and implementation) ● Ensures that the proper cabling is made available throughout the network ● Responsible for the inventory of the technical equipment (servers, workstations, routers, switches, communication equipment, peripherals, projectors, and other electronic devices) ● Administer the Office Security System. ● Performs other duties as requested and within area of expertise. ● Provide daily monitoring, full analysis reports, and analyze network and security platforms. ● Monitor security tools (Intrusion Prevention Systems, Anti-Malware, Firewalls, Centralized Logging system) ● Identify current and potential problem areas, escalating and responding as appropriate. ● Monitor several industry sources for threat information and information security risks and recommends risk mitigation strategies ● Perform vulnerability scanning, analysis, notification, and follow-up. Tools and Technology: Dell PowerEdge and HP Proliant Servers NAS, HP 1/8 G2 Tape Autoloader, Cisco Router, ASA and Catalyst Switches, Cisco VOIP and VPN, Nortel Phones using asterisk,KVM Switch, Aruba Wireless Networks and Access points, Vmware Esxi, Cacti, Palo Alto Networks, Untangle, Splunk, Snort, Dovcat, Ntop, Open VAS, Squid, Bind, Nagios, DMZ, Spiceworks Helpdesk Ticketing, Wireshark, Putty, Secure CRT,Kaspersky Admin Kit, Kaspersky Antivirus, Symantec Backup Exec 2012, Outlook, Office,Windows NT, 2003, 2008 R2, Active Directory, IIS, UNIX, Ubuntu Server, Clonezilla, DBAN, Mac OSX Server, CentOS, Fedora, Windows 7 and 8. IT Administrator > Network Administrator > Data Quality Administrator Automotive Management Services –Fleet Management Solutions October 2, 2009 –February 12, 2012 Unit 303 Plaza B Building, Northgate Cybezone Alabang, Muntinlupa City Work Description: ● Manage Servers and other data center equipment ensuring all equipment are functional 24/7 and document any instances of errors/failures if any. ● Desktop HW and SW support ● Responsible for network equipments e.g. Routers, Switches and Firewall. ● Troubleshoot network/internet browsing issue. ● ● ● ● ● ● ● ● Manages, motivate and support IT assistants to meet their individual and shared goals Ensures data entries for Company Systems are all in standards and encoded correctly. Review, analyze, summarize and generate reports Daily, Weekly, Monthly and Custom if required. Coordinates with AMS Projects PMO IT for systems issues and concerns as well as implementation\monitoring of FMS Systems. Contribute and commend innovative, and where possible automated approaches on systems reporting. Provides fixes on raised issues via system patches or scripts. Provides occasional guidance, some of which is technical and policies. Analyze, consolidate and tune database for optimal efficiency Tools and Technology: ​Navicat Database Admin Tool, Cisco Routers, FW and Switch, MySQL, HP Proliant Servers,Teamviewer, Pfsense, MS Office, Outlook, Windows 2003 and 2008, Active Directory, IIS, Supply Chain Management System, FastTrax, Inventory, HR and Finance Systems. Achievements: Handled 3 position and was promoted which showcase Competitiveness and Flexibility. Awarded as Employee of the month for January 2012. Senior Technical Support Engineer (CHWS-CTS > DOC) Dell International Services Inc. –Teleperformance Phil. April 16, 2007 – October 1, 2009 2/F North Parking Mall of ASIA Pasay, City Work Description: ● Answer ACD calls and provide immediate break-fix/or permanent solutions for warranty covered products, thru phone or email. ● Troubleshoot Diagnose and resolve technical and service issue thru using documented procedures and available tools ● Escalate problems when unable to make proper determination, ensuring proper escalation procedures are followed. ● Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls. ● Handle and resolve known OEM issues that are out of scope and /or refer to OEM if necessary. ● Remain knowledgeable of Dell’s product line and service offerings, current industry products and technologies. ● Advise/educate users within procedural guidelines to ensure a complete solution to their technical or service questions. ● Complete required training modules on time to remain competent of current technology offerings. ● Up sell dell products and services. ● Provide Pro support in advance software issues (e.g. virus, spywares and networking etc.) ● Identify and provide input on unique or recurring customer issues and concerns. ● Determine defective dispatch calls if necessary. ● Perform work in accordance to standardized policies and procedures. ● Perform other task assigned. Tools and Technology: ​Dell OEM Products ​e.g workstations, printers, wireless and laptops, Citrix Remote Client, Sysinternals, Hijackthis and other Malware removal tools. Achievements:​ Top 5 in the class batch 7 Dell on call account. Awarded Employee of the Month for August 2008 and February 2009. MIS/Systems Engineer Vantage Consulting and Solutions Inc. Jan 03, 2005 –Oct 31, 2006 Unit 1705 West Tower, Phil Stock Exchange Ortigas Center, Pasig City Work Description: ● Specializes on software solutions products. ● Conduct Site survey for planning and implementing POS. ● Conduct demo of solutions software. ● Assembling and configuring both hardware and software. ● Conduct training for the end users. ● Network cabling installation and set-up ● Setting up wireless PDA and Access Point (Wi-fi). ● Provide system support on-site, through PC anywhere and phone. ● Provide maintenance of computers and networks in office as well as in clients both hardware and software. ● Built, maintained and repaired computer systems to improve speed, reliability, and efficiency of operation. ● Maintain and repair desktop printers, video, UPS and other related devices. Tools and Technology: Lotus Notes, ​Symantec Security and Ghost, Watchguard Firebox Firewall CCTV, APC UPS, Epson Printers, Posiflex POS hardware, Touch Screen, Microsoft exchange, outlook, Microsoft Server 2003, MS Exchange, Active Directory,Windows 98,ME,2000 and XP, ​Microsoft Access, MYOB and Compuwave POS System. Achievements: ​Lead and handled projects e.g. Ayala Golf and Country club, Sta. Elena Golf and Country club, Oodys, Figaro Coffee Company, Bistro Centro, Causeway, Fiama etc. TRAININGS: ● Implementing Cisco IOS Network Security​ (IINS v2) Oct 15-19, 2012 TrendsNet Education Centre 16th Floor Trafalgar Plaza 105 H.V. dela Costa Street Salcedo Village, 1227 Makati City, Philippines ● VMware VSphere:Overview [ V5.0 ] May 29, 2012 Makati Shangri-La, Level 2, Rizal Ballroom Ayala Avenue corner Makati Avenue Makati city 1200 Philippines ● Cybersecurity Awareness May 11, 2012 Center for Development of Security Excellence Webinar ● CCNA (Cisco Certified Network Associate) Module 1 - 4 Fast Track Training February 27 – March 02, 2012 6/F Unit 1 Harvester Corporate Center 58 P. Tuazon Blvd. Cor. 7th Ave. Cubao, Quezon City ● PC LAN/WAN Setup/ Cabling, Configuration, TCP/IP,Network Administration(WIN NT 4.0) July 18 – August 22, 2004 Computer Networking Career and Training Center RM 210 Doña Amparo bldg. España, cor Tolentino St. Manila ● System Administration in Linux Batch 3 May 15 – June 26 2004 Meralco Foundation Inc. MFI Building, Ortigas Avenue, Pasig City- EDUCATIONAL BACKGROUND Graduate​ ​Technological University of the Philippines Manila ​Masters in Information Technology 2012 – Present Tertiary ​Polytechnic University of the Philippines Sta. Mesa Manila ​Bachelor of Science in Information Technology 2000 – 2004 SEMINARS ATTENDED ● Symantec is Security, Mobility, Backup 2012 August 14, 2012 The Manila Peninsula ​Rigodon Ballroom, Manila Peninsula Hotel. Makati City ● Accenture Technology Talk: Power Tools for the Cloud June 27, 2012 Makati Shangri-La Ayala Avenue corner Makati Avenue Makati city 1200 Philippines ● Cisco Innovate 2012 ( BYOD,,Optimizing the Desktop Virtualization, Security Consideration for Desktop Virtualization, Why Cloud Makes Sense for Enterprise, Data Centre of the Future ) June 19, 2012 Makati Shangri-La Ayala Avenue corner Makati Avenue Makati city 1200 Philippines ● VMware Technology Day 2012 - Datacenter Virtualization | Education & Enablement May 29, 2012 Makati Shangri-La, Level 2, Rizal Ballroom Ayala Avenue corner Makati Avenue Makati city 1200 Philippines REFERENCE ● Upon Request