Gaby Tinoco

Gabriela Tinoco-Huerta Greensboro, NC 27407- Personable customer service associate dedicated to providing the highest level of customer service. Positive attitude and efficient with the capacity to multi-task and fast typing skills. Highlights Cash handling accuracy Time management Detail-oriented Excellent multi-tasker Strong communication skills Superb sales professional Bilingual in English and Spanish Fast learner Excellent computer/typing skills Data entry Proficient in Microsoft Office programs Authorized to work in the US for any employer Work Experience Senior Claims Analyst Pinnacle Environmental Management Support - Greensboro, NC February 2017 to Present -Anaylze invoices to ensure we claim every dollar for client -Motivated self-starter, able to work with limited supervision and meet deadlines -Heavy use of computer skills including spreadsheet analysis, data entry, and accounting functions -Advanced computer skills (Word, Excel, and PowerPoint) and the ability to learn proprietary in-house systems and client relationship management systems (CRM) -Oversee a team of claims analysts including providing workload, answer questions, and check their work Executive Administrative Assistant Tinoco Transport - Greensboro, NC February 2016 to Present Responsibilities: -Organize paperwork to prepare for annual inspection -Create spreadsheets for weekly loads -Create monthly reports with overall company gains and expenses -Find loads for drivers throughout the week -Send out any invoices to shippers for payment Accomplishments -Assisted the owner in creating the company from ground up Skills Used -Multi-tasking -Organization skills -Able to meet deadlines Logistics Account Coordinator Epes Logistics Services, Inc. - Greensboro, NC February 2016 to January 2017 -Cold call prospects to build my book of business -Coordinated freight by negotiating best prices with carrier companies -Analysis and provide accurate freight quotes iOS Tier 1/Mac Tier 1 Apple - Greensboro, NC August 2015 to January 2016 Responsibilities: -Provide superior customer support and technical advice. -Keep current on market and product trends to effectively answer customer questions. -Build customer confidence by actively listening to their concerns and giving appropriate advice. -Follow procedures to complete and document any issues. Accomplishments Maintained above 98% customer satisfaction on customer surveys. Bilingual Sales Representative Verizon Wireless - Burlington, NC August 2012 to August 2015 Responsibilities: -Processed an average of 50 transactions each day in a timely manner. -Answered customers' questions and addressed problems and complaints in person and via phone. -Helped customers select products that best fit their personal needs. -Educated customers on product and service offerings. -Offered exceptional customer service to differentiate and promote the company brand. -Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. -Built customer confidence by actively listening to their concerns and giving appropriate feedback. -Kept current on market and product trends to effectively answer customer questions. -Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. -Communicated information to customers about product quality, value and style. -Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. -Built and maintained effective relationships with peers and upper management. -Informed customers about all product lines and services offered by the company. -Marked clearance products with updated price tags. Bilingual Customer Service Deluxe Corporation - Greensboro, NC June 2011 to July 2012 Responsibilities: -Collected customer feedback and made process changes to exceed customer satisfaction goals. -Provided accurate and appropriate information in response to customer inquiries. -Demonstrated mastery of customer service call script within specified timeframes. -Addressed customer service inquiries in a timely and accurate fashion. -Developed effective relationships with all call center departments through clear communication. -Empathetic listener to fulfill customers needs Sales Representative K & Chung Enterprises - Greensboro, NC October 2009 to June 2011 Responsibilities: -Answered customers' questions and addressed problems and complaints in person and via phone. -Maintained visually appealing and effective displays for the entire store. -Kept the showroom clean and maintained neat, orderly product displays. -Completed floor replenishment to guarantee size availability and promote customer satisfaction. -Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Education Bachelor's in Business Management ECPI University - Greensboro, NC 2015 to 2019 Rockingham County High School Reidsville - Reidsville, NC 2008 Skills Bilingual (10+ years), Microsoft (8 years), Data Entry (5 years)