Gautam Kunal

· Worked as Team Lead in testing functionality issues of applications of Suntrust bank

· Led the helpdesk team catering functionality issues of 100+ applications of Suntrustbank

· Guided team to learn intricacies of handling clients efficiently during odd working hrs

· Provided 24*7on-seatsupport from on call support during US & non-US hours

· Ensured a drastic improvement in First call resolution

· Involved in analysis, tech-consulting & software manual testing for British Telecom

· Handled broadband communication providers for Openreach (BTRetail,AOL,Cable etc.)

· Technical consultant for CPs on the products offered on Openreach EMP

Responsible to drive the call effectively and quickly to get issues resolved

Taught Leadership lesson and professional english through self created offline platform officerlingua

Passion for writing (Poems, Story, Articles on Leadership, spirituality, motivation etc)

Passion for teaching Mathematics from class 1 to 10, Professional English, Psychology (university level)