Gavi P Ahluwalia
Nationality: Indian
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Gender: Male
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Gavi P Ahluwalia
Mumbai
ABOUT ME
Skilled customer service professional with seven years of successful management and leadership experience. Dedicated to
making the customer experience better with reliable product education, timely assistance, helpful feedback, and
respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to
customer inquiries, and mediate the conflict. Enthusiastic and personable individual who enjoys working with people and
building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering
brand reputation through serving customers in a truly memorable way.
WORK EXPERIENCE
Head Quality Analyst Auditor and Trainer ( sales calls /post sales calls)
SPORJO, India. [ 2021- Present ]
City: Mumbai
Country: India
◦ Monitor Inbound and Out bound sales calls
◦ Monitor Post sales emails and Calls.
◦ Conduct training for new Hires and Re-vised training
for New products launched.
◦ Making a good environment with your team.
◦ Training new employees to give them an apt knowledge about the product (s)
◦ Maintaining top noch customer Service performance
◦ Taking Mock calls to make sure that the sales and customer service teams are well prepared to speak with
customers.
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◦ Maintaining Technical Accuracy.
◦ Giving timely feedback to SM’s, TL’s and Managers about the ongoing sales and post sales process.
Senior CABIN CREW (FLIGHT ATTENDANT)
AIR INDIA [ 2015 – 2020 ]
City: Mumbai
Country: India
◦ Greeting passengers as they board and exit the plane.
◦ Dealing with emergencies.
◦ Making a good environment with your team.
◦ Administering First Aid.
◦ Taking part in pre-flight briefings about the flight, the passengers and the schedule.
◦ Performing pre-flight checks to ensure that security equipment is working properly and that the plane is stocked
with enough food for the flight.
◦ Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment. ◦
Serving food and drink..
◦ Making sure that passengers leave the plane safely. ◦ Completing flight
reports after the journey.
Asst. Sales & Marketing Manager. Monteria
Resort [ 2014 – 2015 ]
City: Navi Mumbai
Country: India
◦ Enforced organizational policies for providing customer service and ensured the understanding of changes or
Present quarterly reports to executive management detailing the performance and success of the team, budgetary
concerns, and implementation of new policies.
modifications in procedures.
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◦ Successfully promoting and managing the brand.
◦ Continually meeting or exceeding sales quotas.
◦ Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
◦ Monitoring the performance of the sales team.
◦ Ensuring that the store is clean and well-maintained at all times.
◦ Building and maintaining good working relationships with customers.
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◦ Identifying opportunities and strategies to increase sales.
◦ Regularly attending sales meetings and training sessions.
◦ Performing all duties of the Sales Manager in cases of absence or emergency. Asst.
Store Manager (CRE)
Vodafone store India [ 2013 – 2014 ]
City: Mumbai
Country: India
During My training for Vodafone i was selected as a front office executive, but seeing my past work experience during my
college days the management promoted me as Asst. Store Manager. I Was the Youngest Manager for Vodafone India At a
age of 21years old.
◦ Enforced organizational policies for providing customer service and ensured the understanding of changes or
modifications in procedures.
◦ Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover, and
unreliable attendance.
◦ Achieved “Employee of the Month”
◦ Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that
needed restructuring. Deliver excellent service to ensure high levels of customer satisfaction.
◦ Motivate the sales team to meet sales objectives by training and mentoring staff.
◦ Create business strategies to attract new customers, expand store traffic, and enhance profitability.
◦ Hire, train, and oversee new staff.
◦ Respond to customer complaints and concerns in a professional manner.
◦ Develop and arrange promotional material and in-store displays.
◦ Prepare detailed reports on buying trends, customer requirements, and profits.
◦ Undertake store administration duties such as managing store budgets and updating financial records. ◦ Monitor
inventory levels and order new items.
EDUCATION AND TRAINING
Bachelors of Mass Media and Communication ICL
JhunJhunwala Vashi [ 2010 – 2013 ]
Address: Plot No. 53, Amlendu Roye Marg, Sector-9-A, Juhunagar Vashi, Sector 9A, Vashi, Navi Mumbai.,
400703 Navi Mumbai (India) http://www.iclesmj.edu.in/
HSC or High School
ICL JhunJhunwala Vashi [ 2008 – 2010 ]
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Address: Plot No. 53, Amlendu Roye Marg, Sector-9-A, Juhunagar Vashi, Sector 9A, Vashi, Navi Mumbai.
400703 , 400703 Navi Mumbai http://www.iclesmj.edu.in/
SSC- Secondary schooling
ST.Lawrence High School [ 2008 ]
Address: Plot No 26, Sector-16A, Juhu Nagar Rd, Juhu Nagar, Sector-16, Vashi, Navi Mumbai, Maharashtra , 400703 Navi
Mumbai (India)
LANGUAGE SKILLS
Mother tongue(s):
Punjabi
English
Hindi
LISTENING: C2 READING: C2 UNDERSTANDING: C2
LISTENING: C2 READING: C2 UNDERSTANDING: C2
SPOKEN PRODUCTION: C2
SPOKEN PRODUCTION: C2
SPOKEN INTERACTION: C2
SPOKEN INTERACTION: C2
Marathi
German
LISTENING: C2 READING: C2 UNDERSTANDING: C2
LISTENING: A1 READING: A1 UNDERSTANDING: A1
SPOKEN PRODUCTION: C2
SPOKEN INTERACTION: C2
SPOKEN PRODUCTION: A1 SPOKEN INTERACTION: A1
ORGANISATIONAL SKILLS
Skills
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Organized
Management
Quality control
Team player
Customer satisfaction
Leadership
Customer Relationship
Quality and Time Management
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