GELEEN GUNIDA
PERSONAL PROFILE
I am a goal getter Virtual Assistant who is proficient in Customer
Service, Social Media Management and E-Commerce virtual
assistance. I have a great passion for working as a VA and have
done all previous work with 100% client satisfaction.
EDUCATION
BA MASS COMMUNICATION MAJOR IN BROADCASTING
CONTACT
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EXPERTISE
Customer Service (phone
calls, text/chat or email)
Appointment Setting
Product Research
Product Listing
Order Fulfillment
Social Media Management
Content Creation
Caption Writing
Basic Photo/Video Editing
Technical Support
Quality Assurance
SOFTWARE
KNOWLEDGE
CRM (Vision, Sales Force, etc.)
Canva
Microsoft Office
GSuite
Creator Studio
Facebook Business Suite
Capcut
Bulacan State University | SY 2012 - 2016
WORK EXPERIENCE
SOCIAL MEDIA MANAGER
- Creates and schedules contents to various social media platforms
- Interacts and engage with followers and target audience
- Keeps track of data and analyzes performance
SHOPIFY VIRTUAL ASSISTANT
- Assists in order fulfillment and tracking
- Product research and listing
- Responds to customer inquiries through email and social media
SUBJECT MATTER EXPERT
-Analyzes statistics and other data to determine the level of
customer service performance achieved by each team
- Provides feedback to the program's clients and helps with
action plans to improve each key metrics
RETENTION SPECIALIST
- Helps in retaining customers by providing quality service
- Ensures to keep long time customers through loyalty
appreciation
TECHNICAL SUPPORT REPRESENTATIVE
- Assists customers with technical problems on their landline and
internet connection
- Helps with troubleshooting and scheduling a truck roll
Adobe Lightroom
CLIENT TESTIMONIAL
PERSONAL
SKILLS
"Geleen joined our e-commerce superfood company to help with
tasks including Instagram DM'ing and posting, all in English. She had
to use multiple phones, Google Drive, and then create and post
captions in English. She was professional, flexible, and one of the
hardest working, most dedicated employees we've ever worked
with. She's competent, and gets the job done quickly with amazing
quality. She would always notify us when clocking in and out every
shift, super on time and respectful. Her skills are wide ranging and
we were impressed with her creativity and command with written
English. She wrote Instagram posts that sounded like a native
English speaker had written them. I highly recommend Geleen for
lots of work in social media management!"
Communication
Flexibility
Independent
Adaptability
Creativity
Productivity
Integrity
- Andree W., E-Commerce store owner
