Gellian Tesoro

I'm Gellian Tesoro, a dedicated and versatile professional with a passion for delivering exceptional customer service and creating meaningful connections. With a diverse background in customer service, sales, ESL teaching, technical support, virtual assistance, and social media marketing, I bring a well-rounded skill set to the table.

My journey in customer service has taught me the importance of effective communication and problem-solving. I have honed my skills in handling inbound and outbound calls, chat support, and email management, ensuring prompt and satisfactory resolution of customer inquiries. I take pride in my ability to empathize with customers, understand their unique needs, and provide personalized solutions.

Having worked in billing and sales, I have a keen eye for detail and a talent for building relationships. I am skilled in managing financial transactions, resolving billing discrepancies, and upselling products and services. My goal is to not only meet customer expectations but exceed them, leaving a lasting positive impression.

With experience in ESL teaching, I have developed strong interpersonal skills and an understanding of diverse cultural backgrounds. I have crafted customized lesson plans, creating a supportive and engaging environment to help students improve their language proficiency and confidence.

As a virtual assistant, I excel in appointment setting, calendar management, and administrative tasks. With excellent typing speed and multitasking abilities, I ensure that deadlines are met and tasks are executed efficiently. I take pride in my attention to detail and my commitment to maintaining a high level of professionalism in all aspects of my work.

In the realm of social media marketing, I have successfully executed strategic campaigns and managed various social media platforms. I have a solid understanding of audience engagement and content creation, leveraging tools like Canva for captivating video and image editing. My aim is to create compelling content that resonates with the target audience and helps businesses achieve their marketing goals.

Continuous learning is a priority for me, and I stay updated with the latest industry trends and best practices. I am always seeking opportunities to enhance my skills and provide the highest level of service to my clients.

I am excited to discuss how I can contribute to your customer service needs, virtual assistance requirements, or social media marketing strategies.

Thank you for considering my services. I look forward to the possibility of working together and making a positive impact!