G E N E V A
L O R I E
L I T T L E
H O O P
VIRTUAL ASSISTANT
EDUCATION
ACLC College- | Business Information Management
ABOUT ME
During the past 6 years, I have been
developing my skills in the BPO
industry where I have specialized in
managing different levels of
international accounts; more
specifically in billing, medical,
technical support and research
analytics.And now having completed
an intensive Virtual Assistant training.
I possess the skills and availability to
accomplish your required tasks in a
timely and conscientious manner.
SKILLS
Email Management
Calendar Management
Internet Research
WordPress
Social Media Management
Google Docs and Sheets
Transcription
Data Entry
CONTACT
--https://www.linkedin.com/in/gene
va-lorie-little-hoop-462b571b1/
VA BootCamp Philippines
July 2020 | Certificate of Completion Virtual Assistant
Bootcamp
EXPERIENCE
Sept CONCENTRIX
2017- MEDICAL INSURANCE SPECIALIST FOR
May CLAIMS AND BENEFITS
2018
Secure patient information and maintain
patient confidence by completing and
safeguarding medical records;
completing diagnostic coding and
procedure coding; keeping patient
information confidential.
Recording billing information of services
rendered, completing insurance forms
and responding to insurance concerns.
Oct
2015April
2016
AMEX i-SUPPORT
SOFTWARE QUALITY ASSURANCE
ANALYST
Clearly and regularly communicate with
management and technical support
colleagues Test, and maintain software
improvements to ensure strong
functionality and optimization.
ALORICA
Mar
2015- BILLING ACCOUNT EXECUTIVE
Sept
Resolve billing problems by clarifying the
2015
customer's complaint; determining the
cause of the problem; selecting and
explaining the best solution to solve the
problem; expediting correction or
adjustment; following up to ensure
resolution.
