Genevieve Zozobrado

Genevieve R. Zozobrado 579 Hilltop Homes Subdivision, Consolacion, Cebu 6001-- Skype ID: genezozobrado CAREER OBJECTIVES Dynamic, detail-oriented and customer service driven professional with a patient ability to multi-task, schedule meetings, problem solve, manage daily functions and uphold a high level of customer service. CORE QUALIFICATIONS • Excellent management and communication skills and ability to think outside of the box. • Expert at developing innovative and effective systems and techniques • Process Improvement • Proficient in Microsoft Office, Dotloop, MLS, Craigslist, CRMs, Social Media • Goal oriented professional • Motivating change leader • Time Management • Appointment Setting • Energetic, friendly and enthusiastic PROFESSIONAL EXPERIENCE Hiring Manager, March 2019 to May 2020 Team20K with Family First Life • Oversee daily operations for a top producing broker. • Develop and roll out policies, systems and techniques. • Coordinate appointments with broker, clients and agents within the Team • Create and implement marketing plans to increase new hire agents and clients. • Provide streamlined communication between broker and clients. • Manage calendars and coordinate all meetings. • Responsible in lead generation. • Cold calling potential leads (Licensed Agents and Clients). • Deals with objections, and on how to nurture and follow up leads. • Prospecting and marketing and maintaining social media accounts like Facebook, Instagram, LinkedIn, Pinterest. • Create email and text campaigns for licensed agents and past clients. Real Estate Director of Operations & Marketing, April 2017 to January 2019 The Albrecht Team with Keller Williams Heritage • • • • • • • • • • • • • Oversee daily operations for a top producing realtor. Develop and roll out policies, systems and techniques. Coordinate appointments and provide Market Analysis to sellers. Create and implement marketing plans to drive sales. Provide streamlined communication between top producing realtor and clients. Manage calendars and coordinate all meetings. Responsible in lead generation. Perform Pre-Listing activities and responsible in marketing the listing. Cold calling potential leads (Buyers and Sellers). Deals with objections, and on how to nurture and follow up leads. Prospecting and marketing Listings on different platforms such as Craigslist, Zillow, Realtor.com, Trulia, and maintaining social media accounts like Facebook, Instagram, LinkedIn, Pinterest. Create email campaigns and Newsletter for leads and past clients. Continuous coaching and training sessions are regularly held to increase focus, grounding, presence and consistency in setting appointments. Communications and Product Specific Trainer, June 2012 to July 2017 Convergys, Philippines • Attends Operations and Site Lead meetings, Strategic Planning with Quality and Operations leaders, Process Calls for client updates to be disseminated to Operations, Capacity and Planning Review Calls to forecast service level and attrition as well as upcoming classes in behalf of the Manager. • Creates Training Modules, facilitates and supports Continuing Education, Cross Training, Up-training and New Hire classes for multiple programs. • Sends week-ending and month-ending report for overall up-training and new hire billable hours for Client billing. • Manages and coaches Program Ready Trainers and trainees/agents. • Does Trainer observation and feedback with regard to classroom management and facilitation. • Facilitates and supports Continuing Education, Cross Training, Up-training and New Hire classes for Comcast and Amazon - Sales and Technical support. • Manages deliverables like phone time and calibration meetings on time. Customer Account Executive, March 2009 to June 2012 Convergys, Philippines • Customer Account Executive for Comcast Sales Department. • Process new and existing Comcast accounts for Cable, Internet, Phone. • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups and formal training. EDUCATION Bachelor of Science in Business Administration Major in Management Accounting Saint Paul School of Professional Studies, October 2008