Geraldine Del Castillo

GERALDINE LIM DEL CASTILLO IFL Compound, San Isidro-Gulod Diversion Rd., Brgy. San Isidro, Cabuyao, Laguna, Philippines. -- Career Objective: Fresh and highly-motivated individual looking for a Rockstar Customer Support Specialist with your company. Offers strong competency in interpersonal skills, a desire to make a difference, and a keen eye to detail to improve the overall efficiency. Highlights:  Results-oriented  Fast learner  Dependability  Strong interpersonal skills     Meticulous attention to detail Understand grammar MS Word/Excel/Powerpoint proficiency English language proficiency Work Experience: Customer Success Specialist Dropified – Birmingham, AL, USA March 2019 to Dec 2021 Initially, our core responsibility is to help resolve customer issues positively that may be related to billing, technical support or troubleshooting. But as the company moves forward and begins to embrace changes, our role as Customer Support is merging into Customer Success team. Our mission is to help business owners achieve financial freedom and live their ideal life through unparalleled profit opportunities and massive time saving efficiencies. We do that through our software platform that allows entrepreneurs to build brands strategically in growing industries. Exceptional Virtual Assistant Dropified – Birmingham, AL, USA Notable Responsibilities:  General VA - Administrative Job  Back-end Projects  Order Fulfillment (Dropshipping store)  Moderate FB Page Comments  Non-Voice Customer Support (Email Handling)  Product Research  Data Entry July 2016 to Feb 2019 Customer Support Specialist CoastFX – Birmingham, AL, USA Nov 2018 to May 2019 CoastFX is an online store for dog lovers. As a Customer Support Specialist, it is my duty to take care of customers order concerns via email or Facebook messenger as well as assist in managing the store's FB page by moderating the post comments when necessary. Moreover, I also help process customers orders, contact suppliers, launch new product listings in the store and create effective product descriptions. Marketing Assistant Exit Strategy Labs – Birmingham, AL, USA Jan 2018 to April 2019 Notable Responsibilities:  Help with the execution of communication goals and social media plans  Research for marketing purpose (eg: Qualified Influencer Research that will help build the brand)  Data Entry Amazon Listing Specialist / Customer Support Locket Kingdom – USA Jan 2018 to Feb 2019 Core Responsibilities:  Highly experienced US Amazon Seller Customer Support, Product listing, Basic HTML for product listing description, Inventory monitoring, Fix suppressed listing, Product listing uploads using Amazon flat file  Manage FBM and FBA Products of LK Amazon and Shopify store Program Coordinator Head New Life Tagum – Tagum City, Region 11 Feb 2017 to Aug 2020 Supervise the program flow of the Sunday worship service and coordinate with different departments in the ministry to make sure that everybody follows the time and lineup of each part in the program. Managing Partner La Vie Photography Studio — Tagum City, Region 11 Aug 2013 to Dec 2017 La Vie Photography PH was born out of my spouse's passion and love for photography. As Managing Partner, it is my job to supervise the overall operation of the studio--from receiving and responding to inquiries of online or walk-in clients down to setting up appointments for booking and other concerns. I also keep an eye on the schedule of the photo shoots and that includes hiring freelancers for additional crew in the team. My spouse and I collaborate our plans or other strategies that we can do to increase the market of our studio. Teacher Intern Jun 2012 to Dec 2012 National University — Manila, NCR  Observed the cooperating teacher for the first few days, learning student names, procedures, routines, etc.  Prepared lesson plans and began by teaching one lesson/subject and progress to fullday teaching within seven weeks.  Compiled a notebook of plans taught and a log of observation and teaching times in the form of Narrative Report Bible House Cashier Mar 2009 to May 2009 Philippine Bible Society — Manila, NCR  Obtained payment for goods by itemizing and totaling customer's purchases.  Maintained safe and clean working environment by complying with procedures, rules, and regulations Supervisor Wakanadoodoo Internet Study Café — Manila, NCR Jun 2008 to Dec 2008  Observed the business flow daily  Provided customer support  Handled the daily report of the café’s income Office Assistant Feb 2007 to Dec 2007 Youth Gospel Center — Manila, NCR  Provided administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. Volunteer Assistant Teacher Oct 2006 to Dec 2006 Institute for Foundational Learning, Inc. — Cabuyao, Laguna  Provided support or extra help to children with special needs  Assisted with marking and correcting student’s work Accomplishments:  Passed the Career Service Examination (Professional Level) taken on May 3, 2015  Passed the Board Licensure Exam for Professional Teachers taken on Sept 27, 2015 Certification: Certificate of Eligibility (Professional Level) June 13, 2015 Civil Service Commission (Philippines)  This certification grants me the eligibility to work at any government establishment in our country. Certificate of Registration for Professional Teachers January 9, 2016 Professional Regulation Commission (Philippines)  This certification grants me the privilege to assume the title as Licensed Professional Teacher and to practice the profession under the Republic of the Philippines. Education: Bachelor of Science, Secondary Education Major in English Oct 2012 National University Manila – Manila, NCR  University Academic Scholar for two and a half years maintaining a GWA of 3.5 (equivalent to 91-95 percent)  Certificate in Student Teacher Internship Program Character References: Neil Twa Chief Executive Officer, Voltage Holdings, LLC. Springfield, Missouri--Joey Muré Partner/Co-Founder, Wealth Without Wall Street Birmingham, Alabama--Chase Bowers Founder/Chief Executive Officer, Dropified Birmingham, Alabama--Drew Strelau Customer Success Manager, Dropified Birmingham, Alabama-- I hereby certify that the information above is true and correct to the best of my knowledge and belief. GERALDINE LIM DEL CASTILLO Applicant