Gerardo Alfredo Sosa Flores

11 years in Customer Service industry / 7 years of managerial experience, mostly in the Call Center and Restaurant Industry.

Please note that Convergys acquires Stream Global Services just as it acquired Dell Computer in the past I have worked for the same employer for 11 Years. 

Main Roles: Convergy's Point of Contact for Bell Canada (www.bell.ca) Productivity (SLAs) and Staffing Manager, Create Effective and Efficient Teams, Key Performance Indicators Reporting, Analysis, Action Plans Creation, Execution and Evaluation, Especially Focused on the Customer Experience side. Highly motivated by new and more demanding challenges, Professional Growth, Enthusiastic and Fast Paced Environment, Work from Home roles, Multicultural teams, among others. Starting a business of my own at early stages created on myself a great sense gratefulness and commitment to my employer, I'm enthusiastic to work as smart/hard as possible to create a strong bond within the company.