Gerardo Lucar

GERARDO LUCAR TRANSLATOR/INTERPRETER -- Education 01/2013-12/2015 Concordia University, Arts and Science. Montreal, Canada BA Translation Specialization (French to English) - Cavendish Boul. 12/2008 INIPUCP. Lima, Peru Teaching techniques Montreal, Quebec H4B2M7 08/2008 GASTROTOUR. Lima, Peru Catering and Management (certificate) 03/2007 Universidad Inca Garcilaso de la Vega. Lima , Peru Bachelor of Business Administration 12/2005 San Ignacio de Loyola. Lima, Peru High School Diploma Experience 05/2010-Current. CTS Language Link. Vancouver, WA Position: Over-the-phone interpreter Responsibilities: Provide over-the-phone interpretation (English-Spanish/English-French) to clients in the United States and Canada. Type of calls: customer service, legal, financial, medical, emergency response services. Clients: Washington State Department of Social and Health Services, Los Angeles County Housing Authority, Apptical, Sallie Mae, Navy Federal, Beats by Dr. Dre, The Coca-Cola Company, Enterprise, Alamo, and National, among others. For more information, please visit: www.ctslanguagelink.com 05/2010-Current. CTS Language Link. Vancouver, WA Position: Translator Responsibilities: Translate documents using word processing and translation memory software (SDL Trados). Areas of expertise: medical, legal, journalistic, and technical, among others. Language pairs: French>English, French>Spanish, Spanish>English, English>Spanish. 09/2009- 08/2012 Equinox Marketing Services Position: Team Manager Responsibilities: • Manage and supervise telemarketing agents • Ensure monthly sales objectives are met • Monitor agents on a regular basis to ensure they respect call protocol and procedures • Keep constant communication with our operations director and other managers to maximize productivity • Perform sales analysis based on daily statistics to better understand the results obtained and elaborate plans of action • Create and modify schedules while monitoring adherence • Have group meetings with agents to explain new procedures, discuss sales techniques, and present new products • Have weekly meetings with our clients in order to discuss and analyze the teams’ performance. As team manager, I had to supervise approximately 60 agents. Before this position, I worked in quality assurance and as telemarketing agent within the same department. 01/2009-07/2009 Language Line Solutions Position: Over-the-phone interpreter Responsibilities: Provide over-the-phone interpretation (English-Spanish/English-French) to clients in the United States and Canada. Type of calls: customer service, legal, financial, medical, emergency response services. 04/2007-10/2008 Network Omni Position: Over-the-phone interpreter Responsibilities: Provide over-the-phone interpretation (English-Spanish/English-French) to clients in the United States and Canada. Type of calls: customer service, legal, financial, medical, emergency response services. Languages • English • French • Spanish References Yasema Tratz. CTS Language Link Former Interpreter Relations Manager --Jose Valenzuela. CTS Language Link Interpreter Relations Manager --Ibrahim Hammi. Equinox Marketing Services Operations Director -