Gertrude Jumagdao

GERTRUDE D. JUMAGDAO 171 Kabalitang Ext. Sitio Lambak Krus Na Ligas Quezon City Mobile:- Email:- EDUCATION BACKGROUND: TERTIARY: Saint Paul University Quezon City Gilmore, Quezon City Bachelor of Science in Entrepreneurship (2016 - 2020) Philippine School of Business Administration Quezon City Bachelor of Science in Marketing Management (2014 - 2015) SECONDARY: Saint Augustine International School Calbayog City, Samar (2009 - 2013) PRIMARY: Saint Augustine International School Calbayog City, Samar (2005 - 2009) WORK EXPERIENCE VIXSTER LLC. | VIRTUAL ASSISTANT December 2019 ! February 2021 Ø Ø Ø Ø Ø Ø Worked side by side with the CEO and the CFO Managed team inbox Responsible for hauler dispatch/ scheduling Coordinated with different landfills Kept operation trackers such as budget tab and current customer list up to date Handled customer payments TRANSCOM WORLDWIDE | TECHNICAL SUPPORT REPRESENTATIVE (SAMSUNG) August 2018 ! September 2019 Ø Ø Ø Ø Assisted customers in troubleshooting their phone Answered phone calls in a timely manner Processed payments for services Upsold additional upgrades that added value to the customers’ current services Teleperformance | Customer Service Representative – AT&T September 30, 2014 – March 3, 2015 TELEPERFORMANCE | CUSTOMER SERVICE REPRESENTATIVE (AT&T) June 2015 ! June 2018 Ø Provided technical support to customers by troubleshooting their internet, TV and phone services with AT&T Ø Assisted customers with their billing questions such as bill explanation and billing adjustments Ø Upgraded customer service plans for a better experience Ø Coordinated with AT&T’s technicians to install and to fix customers’ equipment at their home