GERYLL
GIALOGO
CUSTOMER SERVICE
ASSOCIATE, TECHNICAL
SUPPORT REPRESENTATIVE,
EMAIL MARKETING
SPECIALIST
PERSONAL SUMMARY
Detail-oriented and well-rounded
virtual assistant with a diverse
background in customer service,
technical support, customer
relations, email marketing, affiliate
marketing, social media
management, property
management, real estate, graphic
design and photoshop
KEY COMPETENCIES
Virtual Assistant, Customer Service,
Admin Support, Photoshop, Canva,
Mailchimp, Klaviyo, Shopify, CRMs,
Slack, Dropbox, Gmail Suite,
Microsoft Excel, PDFs, Docusign,
WORK HISTORY
Admin/CSR and Marketing VA
Beachfront Only Vacation Rentals | March 2018 - Present
- Train newly hired Virtual Assistants
Respond to customer service inquiries via phone, chat, and
email
- Send maintenance and housekeeping requests
- Create weekly schedule for Housekeepers
- Create and update google sheets for lease tracking data daily
- Update Dropbox folders of tenants daily
- Monitor Slack for customer inquiries via chat and sms
- Admin tasks
- Process and create reservations/bookings for short term
rentals
- Manage appfolio for longterm rentals
- Created SOPs for processes in PDF format
- Created Google sheet for work order tracking
- Created Google sheet for Housekeeping schedules with
simple Pivot method
Email Marketing Specialist (Part-time)
Stndrdz.com | March - June 2018
CONTACT DETAILS
Blk 1 Lot 2 Purok Kasilingan, Ramylu
Village, Brgy. Tangub, Bacolod City
Email:-Skype: gabbymigelzeke
- Create graphics for email campaigns using Photoshop and
Canva
- Create email marketing campaigns for a jewelry niche
- Ensure emails are sent in proper form and template
- Proofread emails for grammar and spelling
- Ensure emails are inline with branding
Email Marketing Specialist
3M Sales DBA Full Circle Media | November 2016 - March
2018
-Data Management and Segmentation
-Provide detailed email reports and analytics
-Maximize effectiveness of marketing campaigns by testing
dynamic content
-Ensures client quota is met by tracking and managing offers and
landers
-Data management, ensuring only "clean data" are being mailed
-Practiced a consistent successful approach in testing
methodologies
-Managing servers and IT reputation
Technical Support Representative
IConvergys | March 2010 - March 2011
- Order entry, upgrades and installation schedules
- Handled troubleshooting issues and scheduled truck roll
tickets
- Practiced multi-tasking while working under pressure
- Camaraderie build-up with colleagues thru daily team
meetings and coaching sessions
- Attended cross-cultural training and product specific training
ACADEMIC BACKGROUND
West Negros University
Graduated | 2019
Bachelor of Science in Nursing
Silliman University
Undergraduate | 2003
Bachelor of Science in Computer Engineering
