Ghanshyam H Murai
Mobile: -
E-Mail-
Passport No: M-
Profile: https://in.linkedin.com/in/ghanshyammurai
I started my career As a Technical Support Engineer and now seeking a position with a Co-working Office Spaces &
Service Provider Company that will allow me to apply and enhance my skills of being a Facility Manager. I desire to
gain quality experience that will allow me to take full advantage of my computer knowledge. In addition, I am eager
to contribute my creativity and hard work towards the success of your company and to the growth of the fast
developing field.
SYNOPSIS
A competent professional with 9 years of Extensive experience in Technical Fields as well as 2 years of Property
Management:
IBM AS/400 System, Microsoft Windows Server 2008, Microsoft Windows XP, Windows 8.1, Active
Directory, and TCP/IP Protocol, DHCP, and Microsoft Exchange Hardware configuration of PCs,
Laptops and Work Stations, Microsoft Office 2010, Anti -Virus software, Wireless Networks, VPN and
Remedy ticketing system. Hardware configuration of Psc’s, Laptops and Work Stations, Anti -Virus
software, Wireless Network
Outgoing, personable community management professional skilled at maintaining orderly
operations in large Commercial Property . Expert leader with a history of progressively increasing
responsibility in community management positions, knowledge of local real estate, Background in
IT Infrastructure Development. Able to manage current commercials owners problems. Can-do
attitude and excellent team player. High emotional intelligence and sensitivity to the needs of
clients.
Currently working as Community Manager for multiple platforms
Excellent investigative and research skills
Managing team of four entry- and mid-level Technical Support Team and leasing assistants.
Handle day-to-day operations in a 50-Sub Unit in Co-working Business Center.
Resolve 100 percent of escalated rent collection issues.
Maintain a 98 percent sub tenant satisfaction rate for the Office spaces.
Carry out regular inspections to identify maintenance issues and keep Office Unit safe and up-to-date.
Attain considerable cost-savings with the implementation of a new strategies.
Demonstrated ability in the provision of client support services
Dedicated professional; set effective priorities to achieve immediate and long-term goals and meet operational
deadlines
Self motivated; able to implement decisions to ensure smooth workflow
Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members
Functions well in fast-paced, high-pressure atmosphere
Managed & provided Technical Support on Maharashtra Police Digitization Project Namely CCTNS across 25
district of Maharashtra with a Team size of over 300 people and 250 PC’s Network Where includes Vendor and
Employee Engagement and Management.
Managed ABSLI Project (Physical Asset Verification of Birla Sun life Insurance) on Pan India basis covering almost
900 locations in across all part of India.
Managed KMBL PAV Activity three times in Pan India basis
Managed HBL Global JRE installation & Windows Migration project across India with a very tight timeslot and
challenging environment.
CORE COMPETENCIES
Technical Support
AS400 /Server, IIS Server, SQL Server, DHCP & DNS Server, Active directory, VPN, Firewall, TCP/IP
Protocol, DHCP, Microsoft Exchange, Permissions, Network configuration, Storage Area Network,
System Monitoring, Antivirus Software, Windows Server 2003/2008, Network Printers, Software
Installation, Office 2007, Microsoft Windows XP, Vista & Windows 7, Hardware configuration of PC
‘s, Laptops and Work Stations
Handling customer centric operations & ensuring customer satisfaction by regular analysis and up
gradation of delivery & service quality norms.
CCTV and Biometrics installation and Commissioning
Project Management
Expert in Managing a Project from Scratch i.e. Conceptualization to Control including Planning, Execution, and
Audit Trails.
Technical as well as Human Resource Management for entire project namely CCTNS, Birla Sunlife ASSET
Verification, DMS Rollout activity at Sai Prasad Group and many more.
Team & Vendor Management
Recruiting, Mentoring & training personnel to deliver quality services in market. Entire Vendor Management
activity Planning and execution.
RGANISATIONAL DETAILS
Sep 2017- Till Date at Suave Spaces Business Solutions Pvt Ltd at Pune as Facility & Infrastructure
Manager
Key Deliverables:
Responsible for IT Infra Structure and Implementation of Hardware & Network Devices
Responsible for Managing entire Hardware and Network of PC, laptops.
Managing Team for Escalation calls of clients for hardware and software support
Managing the procurement of all IT assets.
Managing and monitoring the entire west zones IT,CCTV and Biometric functions
Providing Technical support for Social Media Marketing , Mass communication Tools , IT and other software
Products
Hands on Experience on SQL and Providing Database
Successfully implemented 4 Co-working Office spaces in Pune’s Different locations with 50 to 100 seats Office
spaces and Management.
Vendor Management, Recruitment, Staff Augmentation and Project Management for IT Infrastructure
Projects.
Feb 2011- Aug 2017 at Bizgaine Technologies Pvt. Ltd at Pune as System Administrator
(Growing IT Consulting Company with ISO 9001:2008 Certification)
Key Deliverables:
Responsible for System administration and security of AS/400 system and applications running of the AS/400
system
Responsible for Managing entire Hardware and Network of PC, laptops
Managing Escalation calls of clients for hardware and software support
Managing the procurement of all hardware and software assets.
Managing and monitoring the entire CCTV and Biometric functions
Providing Technical support for HMS, DMS and other software Products
Hands on Experience on SQL and Providing Database
Successfully implemented Maharashtra Police Digitization Project Namely CCTNS across 25 district of
Maharashtra with a Team size of over 300 people which includes Vendor and Employee Engagement and
Management.
Successfully managed ABSLI Project (Physical Asset Verification of Birla sunlife) on Pan India basis covering
almost 900 locations in almost 28 states in India.
Vendor Management, Recruitment, Staff Augmentation and Project Management for Digitization Project.
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Leon Computers Pvt.Ltd, Pune
Senior Desktop Engineer Managing support on site FIAT INDIA AUTOMOBILES AND EATON Site. (1st
June 2010 – 31st Jan 2011)
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Kingfisher Training Academy, Pune.
Managed System and Network Support and Remote Support to other branches
(1st December 2008 – 31st May 2010)
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FMS Engineer - Wysetek System Technologies
On Site – Kingfisher Training Academy as a Desktop Support Engineer,
(16th May 2008 – 30th November 2008)
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FMS Engineer - PCS TECHNOLOGY LTD
On Site - Tata Yazaki, Wagholi as a Desktop Engineer Pune
(15th May 2007 – 12th May 2008)
Education Certifications
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B.Com from Nagpur University in August 2007 (50%)
H.S.C from Maharashtra in 2001 (39%)
S.S.C from Maharashtra in 1999 (56%)
Jet king certification Hardware & Networking Institute.
Completed CCNA Coaching
Personal Details
Name
Date of Barth
Current Address
Permanent Address
Ghanshyam H Murai
19/04/1984
C/O M.V Sawant IInd Floor,Flat no 5,Indraprasth Society,Akurdi.,Pune Pin no-, S/O Hari Shankar Murai, Murai Building, Shivaji Nagar, Bhusawal
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: - Pune
Date: -
Signature
