Gian Carla Nojeda

​I have more than a year of experience in Customer Service. I was an Assistant Software Engineer in one of the top IT companies here in the Philippines - Tata Consultancy Services. Our project is to be the back-end support which includes:

Testing and debugging

Email Management

Phone Support

Ticketing System

I am knowledgeable in the UNIX Operating System and DB2 as these two are our main uses by checking data. Our main target is to resolve and close ticket requests we received from users and sometimes, escalate it to the other team when data are needed from their side.

Though my experience more IT-related still I do tasks under Admin tasks and I am an expert when it comes to Data Entry like:

Pulling out data

Input data on the application

Retrieve data

Generate reports

Conducts research

Email and phone support to follow up clients regarding their requests related to Admin.

I have skills in Computer Hardware and Networking. I also know

Canva

Transcription

Google Docs and Sheets

Calendar Scheduling