Giancarlo Egas Reina

GIANCARLO EGAS Madrid, Spain --WORK EXPERIENCE STRADIVARIUS XANADU Store Clerk & Customer Support ● ● ● ● Operating cash registers and handling cash transactions accurately and efficiently. Processed orders, handled returns, assisted customers at the register. Keeping track of inventory and restocking as necessary. Providing friendly, efficient and accurate customer service, assisting customers with purchases PULL & BEAR XANADU Store Clerk & Customer Support • • • • Madrid, Spain Sep. 2022 – Oct. 2022 Assisting management with special projects such as merchandising or promotional planning. Promoting store products and assisting with store displays and merchandise placement. Generating sales reports and cash transactions and reporting any discrepancies to the manager. Packaging and organizing clothing items for efficient and timely online order fulfillment. ZARA PLAZA DE ESPANA/ZARA IBIZA Store Clerk & Customer Support ● ● ● ● Madrid, Spain Oct. 2022 – Dec. 2022 Madrid/ Ibiza Spain Jan. 2022 – Jul. 2022 Responding to customer inquiries and questions about products via phone, email, or chat. Resolving customer complaints and concerns, and processing refund orders. Handling customer payments and providing product information and support. Maintaining store appearance and performing various operational tasks. EDUCATION CUMORAH ACADEMY BUSINESS AND ENTEPRENEURSHIP CERTIFICATION INSTITUTION ITACA BACHELOR OF ARTS SKILLS • • • • • • • Customer Service, and Customer Support Conflict Resolution, and Problem Solving Native Spanish, Fluent English Communication and Teamwork Sales and Cash Management Friendliness and positivity Proactivity and creativity Prague, Czech Republic Jan. 2022 – April 2022 Madrid, Spain Sep. 2018 – May. 2021