Giancarlo Hechema

Throughout my twelve years of managing agents, representatives, managers and team leaders in call center and office environments within the customer service, sales, credit and retention domains, my passion for coaching and mentoring employees has yielded excellent results.

I have managed hired, trained, supervised, coached, and motivated numerous employees and managers that have improved the Client Service (quality), Sales targets, Retention and Customer Experience within various industries and various channels.. I believe that synergy and a strong Team Spirit is an integral success formula for any business in order to drive results