Gilbert Visande Tabjan

GILBERT V. TABJAN P1 B3 L22, Celina Royale, Bayanan Bacoor, Cavite 4102 Contact No.: ​-(Mobile) Email:-Objective​: Seeking a challenging and responsible position where my skills and experience will be valued and allow personal and professional growth. Achievement: Civil Service Eligible (Sub-Professional) Profile • With excellent communication and interpersonal skills. Has attended several training on English Communication, MS Office. Personal Developments and Leadership seminars. • Knowledgeable in use of computer and in computer software MS Office such as ​Microsoft Access / SQL/Excel/ Word/ PowerPoint, ​ Adobe Photoshop and Adobe Acrobat • Knowledgeable in Internet Surfing, E-mail communication, Chatting and the use of different Company Internal Input or Database Programs • With 10 years’ experience in leadership skills and managing multiple tasks and delivering output on time even under pressure. • • Detail oriented, analytical and organized with strong time-management skills Ability to work independently and with others Educational Background: Bachelor of Science in Social Work Pamantasan ng Lungsod ng Maynila 1987 - 1991 Work Experienced: December 2019 – March 2020 REPS & Co., Inc. Pricing Analyst • Responsible for analyzing competitors pricing matched with market expectations to determine the ideal target price for tickets. • Continuously be updated on new information regarding the events being handled • Prepare technical reports by collecting, analysing and summarizing information . October 2017 – December 2018 EXL Philippines Customer Response Unit • Responsible for providing comprehensive and quality customer service at all times by providing the appropriate and accurate response for customer queries. • Continuously be updated on new information regarding the customer being handled • Prepare technical reports by collecting, analysing and summarizing information . September 2013 – March 2014 P3ople4U Order Management Officer • Responsible for pivotal to the overall sales proposition of the client in validating sales made through Voice Signature Representative to ensure all products sold are available for customers and are eligible. • Conduct secured system validation credit checks for all customer sales propositions submitted. • Document customer issues and provide process options or relevant solutions. September 2012 – June 2013 Executive Operations Aegis People Support, Inc. • Responsible for providing comprehensive and quality customer service at all times by providing the appropriate and accurate response for customer queries. • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats • Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports • • October 2011 – April 2012 HL Admin Ops Mortgage Banking JP Morgan and Chase • Responsible for the correct identification and online classification of loan documents captured within imaging operations. • Responsible for releasing the documents into the corporate image repository. April 2008 – March 19, 2010 Customer Service Relation (Retail Support Fixed Lines and Mobile) Teletech Bacoor • Receives inbound calls regarding credit applications and related services. • Proactively offers information on products and services uses keywords and techniques to emphasize the product benefits. • Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and / or information security violations. • Formulate recommendations for project quality improvement automation. October 2000 – November 2007 Production Supervisor Metrobyte • Administer all production goals. • Evaluate and integrate new applicants. • Develop highly skilled team leaders and indexers to achieve established objectives. • Interacts with the Project Officers concerning project direction and objectives. • • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement. Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget December 1996 – September 1998 General Services Assistant Supervisor SPI Technologies, Inc. • Recommends administrative action based on approved company policies​ ​and procedure. • Prepare reports required of the position. • Create workflow charts and diagrams; studying system capabilities; writing specifications • Improve systems by studying current practices; designing modifications • Ensures cleanliness and orderliness of all working areas. July 1996 – December 1996 Lead Document Analyst (Team Leader) SPI Technologies, Inc. • Prepare team members’ productivity and attendance report. • Create workflow charts and diagrams; studying system capabilities; writing specifications • Leads project conversions instructions in accordance with business plan. • Built and leads teams in carrying out special projects. • Achieves project goals by delivering files on time and accurately. October 1995 – July 1996 Quality Control Inspector SPI Technologies, Inc. • Adheres all of the procedure, instructions and process in the department in conformance with the client and company’s quality system requirement. • Provides superiors the evaluation reports in jobs reviewed. March 1994 – October 1995 Document Analyst SPI Technologies, Inc. • Coordinates with the Team leader, senior indexer regarding any job and non-job related matters • Was chosen to be responsible to do critical projects and tasks such as Quality Assurance checking Personal Information: Date of birth : October 15, 1970 Place of birth : Manila Religion : Christian Civil Status : Married Weight : 182 lbs. Height : 5’9” Father’s Name : Geronimo L. Tabjan Mother’s Name: Milagros V. Tabjan SSS No. :- TIN No. :- Pag-Ibig :- PhilHealth :-