Gilberto Guzmán

Email - Address Calle del Péndulo 3, 28032, Madrid, Spain. Phone - Date of birth - Nationality Venezuelan OBJECTIVE Gilberto Guzmán My goal is to be a strategic addition to a team or company where the organizational values and human talent are the most important things for its operation. Virtual Assistant EXPERIENCE Online (Spain-based company) September 2018 - June 2021 Miranda State, Venezuela. July 2018 - September 2018 Customer Support Agent Social Media Manager Smartadtags Propiedades Bermúdez Smartadtags is an online advertising company with clients all around the world, which also manages a series of online blogs covering a wide variety of topics. During my time with the company, I had the opportunity to be in charge of the following tasks: Propiedades Bermúdez is a real estate company focused on the industrial constructions market across Venezuela. I was assigned the following tasks whilst I collaborated with the firm: • Management and resolution of doubts and technical issues. • Data entry. • Ticketing system management. • Starting and following up conversations with clients, via email and Zendesk live chat tool. • Posts' design (using Adobe Illustrator and Adobe Photoshop). • Caption writing and optimization. • Management of weekly and monthly schemes designed to increase reach, engagement and improve the consistency of the company's overall online presence. • Subscription and payment issues. EDUCATION Miranda State, Venezuela. 2013 - 2018 High School Diploma "Alejandro Oropeza Castillo" Adventist School SKILLS • Active Listening • Communications Skills • Team Work • Problem Solving • Creativity • Proficient with Microsoft Word, Excel and PowerPoint. • Data Entry • Knowledge of SEO techniques. LANGUAGES English Advanced Italian Advanced Spanish Native