Giselle Lam

Over the years of experience, working at BPO as customer service and sales representative, I have gained a lot of skills, that helps me reach a high level of competency

I can follow process and system accurately, I have excellent communication and problem solving skills and can also adapt to difficult situation and solve problem under pressure

I get a lot of job satisfaction through my experience I fully understand how important it is to work effectively at all times to ensure the business objective

was able to apply strategic negotiating and sales skills and establish a good relationship with clients. Starting from zero connections, I was able to build my network, I believe that success can always be achieved with the right amount of aggressiveness and perseverance.

I am proficient in the following: Written and oral English communication, Product and service sales, Business development and planning, Account management, Relationship building and management. Training needs analysis, and Strategic Design.

I am capable of using MS Office (Word, Excel, Powerpoint, Publisher), Google Apps (Docs, Sheets, Slides, Forms, Maps), LinkedIn, SalesNav, Outreach.