GISELLE LAM
(Local to Cebu City)
SUMMARY:
Three years of experience in the Sales field with extensive exposure to offshore market
Experience in US B2B Sales for an IT recruitment firm
Adept in lead generation and sales pitch
Hands-on experience in using LinkedIn and Outlook for prospects
Excellent coordinating and organizational skills
Excellent communication skills
EDUCATION
University of San Carlos
Bachelors of Fine Arts Major in Advertising
1995 – 2000
PROFESSIONAL EXPERIENCE:
CoDev
Sep 2019 – Present
Offshore Development Outsourcing Company, headquartered in Utah, USA, with offshore operations in the Philippines.
Business Development Executive
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Following up new business opportunities and setting up appointments
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Sales Pitch to prospects and communicating prospective clients
•
Overseeing the development of marketing, emails and LinkedIn connections
•
Providing management with feedback and reports
•
Generate sales leads.
Dynnino Philippines
Jul 2018 – Sep 2019
A communication center established to support International Travel Network
Travel Agent (Sales Representative)
•
Inbound and outbound calls with clients to determine travel needs, budgets and preferences.
•
Sells and coordinates International Travel Plane Tickets, transportation and accommodations.
•
Collects payments, books travel arrangements and pays applicable fees.
Optum Group of Companies,
Oct 2013 – Sep 2017
Part of UnitedHealth Group, a health services and innovation make the health system work better.
Customer Service Representative
•
Manage large amounts of incoming calls.
•
Identify and assess customers' needs to achieve satisfaction.
•
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Xlibris
Self-publishing and On-Demand Printing Services Provider
Sales Representative
•
Understand what the buyer wants.
•
Sell in a clients-responsive needs in publishing and establish trust with the prospect.
•
Outbound and Inbound sales calling and communicate to prospecting Clients
Sep 2010 – Jul 2011
Eperformax
Aug 2007 – Mar 2009
Contact Center & BPO that provides service and support to partnership with Transnational Diversified Group
Customer Service Representative
•
Manage incoming calls.
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Identify and assess customers' needs in Billing to achieve satisfaction.
•
Build sustainable relationships and trust with customer accounts through open and interactive communication.
