Giselle Ramirez

GISELLE RAMIREZ Executive Assistant | Shopify Manager | Klaviyo Email Marketing Strategist | Graphic Designer Experience- 2019 - 2023 Trending Market | Florida, USA - Executive Assistant | Team Manager linkedin.com/in/giselleramirez/ @giselleramirez EDUCATION BS Computer Science De La Salle University Dasmariñas 2004 - 2008 Provided executive support to the CEO, including managing schedules, meetings, and correspondence Led a team of 10-15 e-commerce professionals, monitored team performance metrics, and conducted regular reviews to identify improvement areas. Conducted virtual interviews, evaluated candidates' skills, and facilitated the selection and decision-making process. Managed compensation processing for a team of 10-15 employees through Paypal Butterbean Organics Klaviyo Email Marketing | Shopify Manager Developed and executed comprehensive email marketing strategies using the Klaviyo platform to drive customer acquisition, retention, and revenue growth. Created segmented email campaigns based on customer behavior, demographics, and engagement metrics to improve targeting and relevance. Conducted A/B tests on subject lines, content, and design elements to optimize open rates, click-through rates, and conversions. Leveraged advanced segmentation and personalization features to deliver highly targeted and relevant email campaigns. EXPERTISE Peak Wellness Labs Digital Marketing ActiveCampaign Email Marketing | Customer Service Support Branding Copywriting Team Leadership E-commerce Strategy Administrative Support REFERENCE BLAKE GLEASON CEO, Trending Market-Telegram: @blakeg1 Developed and executed email marketing campaigns and newsletters Conducted audience segmentation and list management to target specific customer segments and increase engagement and conversion rates. Provided customer support and responded to inquiries related to product information, orders, and website navigation. Processed customer orders, including order fulfillment, shipping, and returns. Trending Market | Best Trend Store Dropshipping Shopify Manager | Customer Service Support | Social Media Manager Managed end-to-end dropshipping operations on Shopify, including product sourcing, inventory management, order processing, and fulfillment. Conducted competitor research to stay informed about market trends and pricing strategies. Built and maintained strong relationships with suppliers, negotiating favorable terms and ensuring reliable product sourcing and fulfillment. Conducted regular inventory checks to ensure accurate stock levels and timely reordering. Developed and executed comprehensive social media strategies to enhance brand presence and drive audience engagement. Created and curated compelling content, including graphics, videos, and blog posts, to engage and grow the social media audience. Responded to customer inquiries and provided support via email, ensuring accurate and timely responses.